Extended Stay America Premier Suites - Nashville - Vanderbilt

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Gracias por proporcionar comentarios sobre su estadía. Nuestros servicios de limpieza se brindan cada siete días. Las toallas y la ropa de cama se pueden cambiar en la recepción con la frecuencia que desee. Se pueden comprar servicios adicionales de limpieza. 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Our staff at the Extended Stay America Premier Suites Nashville - Vanderbilt takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. We look forward to hosting you once again at Extended ... read more

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Dear thel, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management 

Business response:

Dear Andrea, Thank you very much for staying at our hotel. We apologize for the housekeeping issues you experienced and that you were disappointed with the lack of amenities in your room. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those here for shorter periods, services are available for a minimal fee. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' request... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Dear Becky, Thank you for taking the time to evaluate our hotel and share your comments. We aim to provide an exceptional experience for every guest throughout their stay. Therefore, we apologize if we did not meet all your expectations. Your valuable observations have been shared with the appropriate individuals for future improvements. We will continue working to enhance our services and accommodations and hope you will revisit us for a much-improved stay with us next time.Sincerely,Hotel Management