Extended Stay America Premier Suites - Nashville - Vanderbilt

Business response:

Thank you for the positive comments, Taniqua! It definitely encourages us as individuals and as a team to continue to strive to provide a quality "home away from home" experience. 

Business response:

Dear Joseph, Thank you for staying at Extended Stay America during your recent trip to Nashville. We are delighted you enjoyed our well-maintained property and found us a great place to stay. We are also glad our location close to Hillsboro worked well for you.We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Nashville - Vanderbilt takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accom... read more

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Dear Rex, Thank you for taking the time to evaluate your stay. We are pleased you liked our clean suites and appreciate your kind words regarding our staff. However, we regret the interference caused by the noise concerns coming from the refrigerator, AC, and some inconsiderate guests. While we know this does not change what transpired, we will share your concerns with the appropriate teams to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. We hope you will allow us t... read more

Business response:

Dear Ben, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and upkeep, and we are sorry this was not your experience. We will share your observations with our housekeeping team to ensure future guests receive the exceptional experience they deserve. We hope this isolated incident does not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless ... read more

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Dear Pam, Thank you for your review. We are sorry the breakfast options were not to your liking and feel the cost of your stay was not in line with the value you received. We will make a note of your feedback as we always want to know how to improve our guest experience.We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Valeria, Thank you for staying with us. Although we were thrilled to read that you loved your overall stay, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; we wish you all the best for your future travels.Sincerely,Hotel Management