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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Extended Stay America Hotel Nashville - Vanderbilt is located at 3311 W End Ave, Nashville, TN. This location is in the Hillsboro West End neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that it had a full size refrigerator and a small cooktop stove.
Business response:
Mary, thank you for being our guest and sharing a review of your recent visit. We are glad that our service and accommodations exceeded your expectations and that you particularly loved our in-room kitchen amenities. We hope that your satisfying experience will bring you back to enjoy more of what we offer. Thank you again for choosing Extended Stay America. Sincerely, Hotel Management
Slow service and unprofessional Unfortunately the staff was no where to be found for check in. Took 15 minutes for someone to show and didn't say hello or sorry for your wait. The bed was comfortable but the floors and walls were thin as paper. You could hear people talking, or walking in the hallway or upstairs as if they were right in your room. Not going back to this hotel.
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Room was noisy and hotel was short staffed. Room was clean
The hot water didn’t work for hours my last day. The muffins for breakfast weren’t anywhere fresh. The window and the recliner had issues
Business response:
Frank, thank you for the feedback. We are sorry for not meeting all of your expectations regarding your room. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We appreciate your constructive feedback and hope we have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Actively working towards improvements This hotel was a little disheveled and it didn’t feel the cleanest but after speaking with the new manager (Mary), I felt heard and compensated. The staff was friendly and worked hard to help. They are actively working on improving their image and facilities. We will definitely stay at this hotel in the future.
Business response:
Wendy, thank you for choosing Extended Stay America and for taking the time to post a review! We are glad you were pleased with the service our associates delivered, and it will be our pleasure to share your kind compliments with Mary. However, we apologize for the cleanliness oversights you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 4.2 star rating with 1,376 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.