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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Extended Stay America Hotel Nashville - Vanderbilt is located at 3311 W End Ave, Nashville, TN. This location is in the Hillsboro West End neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is about 2 miles from Broadway in downtown Nashville and is about 1 hour walk. We often used Lyft to get around who were very reliable. The staff were nice if we spoke to them otherwise we were ignored. The rooms are basic with a large fridge freezer that was quite noisy when the compressor kicked in through the night. The AC was effective but also noisy when on high speed. They do a room clean and linen change after a week but I never noticed a the cleaning. The rooms had thin walls and we would have to listen ... read more
Business response:
Dear Alan, we appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
For downtown Nashville, it was pretty good. We felt safe while staying there, and the room was clean and comfortable. Most of the staff were friendly and professional. There was even a decent amount of parking for the location. The only real downside was the noise from the city.
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
The Good and The Bad Of It First morning of our stay, went to lobby to get coffee and was told there wasn't any, only tea and hot chocolate. (Keep in mind there was No Coffeemaker in the room.) We don't drink hot chocolate and tea at breakfast. A lot of ppl don't. So we had to wait going elsewhere to buy coffee at a higher price and wait even longer for it. The room's heating unit was loud and so was the refrigerator. At least those things worked though. Parking was great. Really appreciated the parking garage as it was rain... read more
Business response:
Dear Paul, thank you for being our guest and for sharing your feedback so that we can continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance our service. We appreciate you sharing your views about the parking area. However, we are disappointed that coffee was not served while you were there for breakfast. Your comments are already shared with our food and beverage team to improve. We welcome another opportunity to show you this does not meet our ... read more
Noise Noise from traffic was disturbing
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Clean and updated room. Breakfast was scant. Clogged drain was fixed quickly. But "ask at the front desk and they will give you (a stopper for the kitchenette sink)"?
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Free breakfast was some fruit bars or oatmeal. I stayed thinking it was at least continental but the only thing good was the coffee.
Business response:
Dear Guest, thank you for being our guest. We appreciate your comments about how much you enjoyed your overall stay; however, we were sorry to read that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. Thank you for your feedback, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 4.3 star rating with 1,499 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.