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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Extended Stay America Hotel Nashville - Vanderbilt is located at 3311 W End Ave, Nashville, TN. This location is in the Hillsboro West End neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was amazing. The staff was very helpful.
Business response:
Michael, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It is great to know you were happy with your room and our staff. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another stay! Sincerely, Hotel Management
Disappointed with most staff, asked for a wash cloth and it was asking for a million dollars....healthy breakfast , what breakfast? Shower was moldy around handle and shower head kind of gross. Alarm clock numbers missing. Remote control was broken.
Business response:
Michael, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Manage... read more
Wonderful staff! Breonna Grant was the front desk agent. There was a problem with receiving rhe reservation from the booking service. Breonna worked very hard contacting the booking service to get the information. She contacted AGM Marion Davis who came in to the location to assist. After many phone calls both by the location and myself, the reservation was finally made and they were able to get us into a very clean and comfortable room for the night. Both of these ladies went above and beyond to make this work and make us c... read more
Business response:
Ronald, thank you for your heartwarming words; we sincerely appreciate the wonderful review! We will enjoy sharing your compliments with Breonna and Marion. It will surely put a smile on their faces! We look forward to your next stay at Extended Stay America. Thank you again. Sincerely, Hotel Management
Overall a nice hotel Everything was really nice and clean. The staff is helpfull.
The location is close to my work place but the smell of the room and hallways 4th floor is almost unbearable and somewhat humid. Needs a little air freshner. Overall good stay but make sure to bring earplugs when in case they'll put your room facing the road. It can get loud on busy hours.
Business response:
Emerald, thank you for posting a review of your stay with us. We are glad you had a pleasant stay overall and that our location worked well for you. However, we regret not meeting your expectations and apologize for the cleanliness issues you encountered. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
A pleasant surprise! We normally stay at another hotel when in Nashville, but it was a busy weekend, a last minute trip, and the other hotel as well as most others in the area were booked. I was a little worried because some reviews were not so favorable. I have to say I was pleasantly surprised with this hotel! There was plenty of free parking, the rooms were spacious and clean, and the staff was friendly, efficient, and very helpful. The hotel was not necessarily walking distance but a very short drive from restaurants, sh... read more
Business response:
Carol, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We appreciate your feedback and hope to be your hotel of choice the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 4.2 star rating with 1,376 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.