Extended Stay America Premier Suites - Nashville - Vanderbilt

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Dear Becky, Thank you for taking the time to evaluate our hotel and share your comments. We aim to provide an exceptional experience for every guest throughout their stay. Therefore, we apologize if we did not meet all your expectations. Your valuable observations have been shared with the appropriate individuals for future improvements. We will continue working to enhance our services and accommodations and hope you will revisit us for a much-improved stay with us next time.Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Our staff at the Extended Stay America Premier Suites Nashville - Vanderbilt takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. We look forward to hosting you once again at Extended ... read more

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I apologize our housekeeping services were not explained thoroughly. Extended Stay Hotels provides housekeeping services based on a guest’s length of stay. Housekeeping services are provided once a week for guests who stay seven (7) nights or more. For guests staying less than a week and for guests who desire... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Premier Suites Nashville - Vanderbilt takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accom... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Our staff at the Extended Stay America Premier Suites Nashville - Vanderbilt takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. We look forward to hosting you once again at Extended ... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. Our staff at the Extended Stay America Premier Suites Nashville - Vanderbilt takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. We look forward to hosting you once again at Extended ... read more