This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Extended Stay America Hotel Nashville - Vanderbilt is located at 3311 W End Ave, Nashville, TN. This location is in the Hillsboro West End neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice room When I first registered they sent me to a room that was not ready, so I had to return to get assigned to another room. After that the visit was good. Really clean and a very nice room.
Business response:
Rhea, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and that you liked your well-kept room. It was a pleasure to have you here, and we hope to see you again soon for an even better experience. Sincerely, Hotel Management
Business response:
Thank you so much for your perfect 10/10 rating! We're thrilled to hear that you had an excellent experience with us, and we look forward to welcoming you back for another wonderful stay.
Our room keys stopped working on two occasions during our 3 night stay , was very inconvenient. Shower wasn’t clean. Beds were comfortable.Rates are high for quality.
Business response:
Thank you for being our guest. We are sorry for the difficulties you faced while staying with us and that the value for the price fell short of your expectations. Your feedback with regards to our room key has been discussed with our front desk team to improve our future guests’ experiences. Also, your comments with regards to the cleanliness have been discussed with our housekeeping team to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Manageme... read more
Breakfast offerings were minimal at best. Only two pillows for each bed.
Business response:
Thank you for being our guest. We are sorry we missed meeting your expectations with regards to our grab-and-go breakfast offerings and our in-room amenities. Your feedback has been shared with our Brand Leaders to improve our future breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Good...not spectacular Conviently located to downtown and Broadway, just a quick Uber/Lyft ride. The hotel is basic, nothing spectacular and not a lot of amenities, so if you just want a place to stay this is perfect. I did like the full size refrigerator in the room. The staff could pay a little attention to cleaning the room, there was a bit of dust on the floor under the bed, the floors are laminate, and I noticed a couple of oversites in the cleanliness of the bathroom. However, the front desk staff was very pleasant and... read more
Business response:
Micha, thank you for choosing to stay with us at Extended Stay America. We’re glad to know our location was convenient for you and that you were pleased with the service provided by our front desk associates. However, we’re sorry for the cleanliness of your room did not meet the high standards you expect from us. We appreciate your valuable feedback and hope to see you soon again. Sincerely, Hotel Management
Cold fluorescent lighting. No decoration on walls. No hot or prepared food for breakfast.
Business response:
Steve, thank you for sharing your review with us. We’re sorry for not meeting some of your expectations and for the inconvenience you had due to it. Please be assured that we will discuss your feedback regarding our grab-and-go breakfast with our Brand Leaders in order to assist them while implementing the new breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Friendly helpful staff. Good pillows. Room smelled stale but was very clean. Breakfast was only muffins wrapped in plastic and nature's valley granola bars. Coffee but no decaf or milk.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with our courteous associates and that overall you had a nice stay with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
okay Odd cold feeling room. Bed was comfortable. Air conditioning was loud.
Business response:
Thank you for being our guest. Although you enjoyed our cozy beds, we truly apologize that the air conditioning unit in your room was noisy and disturbed your rest. We have asked our engineering staff to check the unit to make sure that it is working properly. Thanks for bringing this to our attention. We look forward to having you visit with us again. Sincerely, Hotel Management
Love Nashville! Very impressed with everything except with the night reception clerk. Not friendly, not helpful, barely spoke 5 words.
Business response:
Denise, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a great stay. Your feedback is shared with the team to ensure we deliver better service and treat every guest with the warmth they deserve. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 4.3 star rating with 1,504 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.