This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing out except coffee for “ breakfast” There were no plates or dishware of sort in the room. There was no shampoo, lotion in the bathroom
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret any disappointment with the breakfast offerings and in-suite amenities. As an Extended Stay property, guests often bring their own personal items; however, toiletries and kitchenware are always available at the front desk upon request and are complimentary. Your feedback is greatly appreciated, and we will ensure this information is communicated more clearly in the future. We value your comments and hope to deliver a more seamless experience on your next vi... read more
可以跟櫃台借鍋子與餐具，去超市買東西回來煮很方便。景色優美。
The room had spiders in the restroom
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider stayin... read more
It was as a good room
Business response:
Dear Guest, Thank you for sharing that you had a pleasant stay in your room. It’s always rewarding to know our guests feel comfortable during their visit to Extended Stay America. We’re glad the space met your expectations and enhanced your stay. Your feedback means a lot to us, and we look forward to welcoming you back soon for another relaxing experience. Sincerely, Hotel Management
everything is fine
No lotions , shampoo and paste provided
Business response:
Dear Janaki, We appreciate you being our guest and providing your feedback. It is great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies if we did not communicate this to you during check-in. We hope to have the opportunity to make your next stay wi... read more
This probably is a great getaway just to have some quiet and peace. If you need to just have a couple days and just unwind and sleep and rest it’s a great place to go.
Business response:
Dear Jeannine, Thank you for sharing your kind words for Extended Stay America. We are pleased to hear that you found our hotel to be a peaceful and relaxing getaway. It’s wonderful to know that it provided the quiet and comfort you needed. We appreciate your recommendation and hope to welcome you back whenever you’re looking for a restful escape. Sincerely, Hotel Management
Employees where nice and friendly. However noise control at the hotel not so good. Had rooms blasting music after 10pm arguments fights in lot. Did not like that we had to go down to the desk to get soaps shampoos. Itmes lacking if not asked for the room.
Business response:
Dear Guest, Thank you for recognizing the warmth and professionalism of our team. We are delighted they helped make your stay enjoyable. We are sorry your visit was not as comfortable as expected, and we understand the frustration caused by disturbances and the inconvenience of having to visit the front desk for items. Your feedback is appreciated, and we hope your next stay at Extended Stay America is more relaxing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,951 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.