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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was ok. However I reserved a studio with a queen bed and when I checked in I was given a studio with double standard beds. Even though I had a paid reserved room it was given out. Also the bathroom amenities were low, at other extended stays there are 4 rolls of tissue. I was given a low roll and one whole, weird. And not a lot of towels. I had to get more of each day 1. Also the cleaning people, SO LOUD. Everyday the vacuum, loudly announcing themselves, it was hard to sleep. Staff never really present. Hard stay
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your stay, including the room assignment not matching your reservation, limited bathroom amenities and lack of visible staff presence. This is not reflective of the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to improve our guest experience. We truly value your feedback and regret the discomfort caused. We hope to have the opportunity to provide a better stay in the future. Sincerely... read more
No frills, room barely marginally clean… breakfast isn’t much at all and door from marina area into lobby very difficult to open. Stay here only in a pinch
Business response:
Dear Guest, We regret to hear that your experience did not meet expectations, particularly regarding cleanliness, breakfast offerings, and the difficulty with the marina access door. Please accept our sincere apologies, as this is not the level of comfort and convenience we strive to provide. Your comments have been noted and will be addressed with our team to ensure necessary improvements are made. We truly value your input as it helps us enhance our services. We hope you will consider giving us another opportunity to provi... read more
Very quiet and the staff was excellent
Business response:
Dear Guest, Thank you for taking the time to share your kind feedback with us. We are delighted to hear that you found the property very quiet and that our staff provided excellent service during your stay. Creating a comfortable, peaceful environment along with friendly and attentive service is always our goal, and it is rewarding to know that our efforts made a positive impression on your visit. Your comments will be shared with our team as encouragement to continue providing great hospitality. We truly appreciate you choo... read more
Location of the place is great. But all facilities in the room are old and needed to be refurbished.
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you appreciated our convenient location. At the same time, we sincerely apologize that the facilities in your room did not meet your expectations. Maintaining comfortable and well-kept accommodations is very important to us, and we regret that some features appeared outdated during your visit. Your comments are valuable and will be shared with our team as we continue working on improvements and updates... read more
Great location but the room had a moldy/funky smell. We asked for air freshener and that helped but for the price, I was expecting a nicer room. Otherwise, the view of the marina while going for a jog or walk was pleasant. The neighborhood was safe and the location was central to shops and the beach. .
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are glad to hear that you enjoyed our prime location, safe neighborhood, and the scenic marina views. We sincerely apologize that your room had an unpleasant odor and did not fully meet your expectations for comfort. Your comments have been shared with our team to ensure that room freshness and overall guest experience are consistently improved. We truly appreciate your observations and hope to have the opportunity to provide a more enjoyable and ... read more
Clean!
The room was very spacious and we absolutely loved it
Business response:
Dear Guest, Thank you for taking the time to share your review with us. It’s wonderful to hear that the room’s spacious layout made such a strong impression and enhanced your stay. We strive to create a welcoming environment where guests can unwind comfortably, and it’s wonderful to know we succeeded during your time here. Thank you for choosing Extended Stay America. We look forward to welcoming you back again for another comfortable and enjoyable visit. Sincerely, Hotel Management
runed out of eggs too soon
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,052 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.