Extended Stay America Premier Suites - Oakland - Alameda

Business response:

Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider stayin... read more

Business response:

Dear Guest, Thank you for sharing that you had a pleasant stay in your room. It’s always rewarding to know our guests feel comfortable during their visit to Extended Stay America. We’re glad the space met your expectations and enhanced your stay. Your feedback means a lot to us, and we look forward to welcoming you back soon for another relaxing experience. Sincerely, Hotel Management 

Business response:

Dear Janaki, We appreciate you being our guest and providing your feedback. It is great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies if we did not communicate this to you during check-in. We hope to have the opportunity to make your next stay wi... read more

Business response:

Dear Jeannine, Thank you for sharing your kind words for Extended Stay America. We are pleased to hear that you found our hotel to be a peaceful and relaxing getaway. It’s wonderful to know that it provided the quiet and comfort you needed. We appreciate your recommendation and hope to welcome you back whenever you’re looking for a restful escape. Sincerely, Hotel Management