Extended Stay America Premier Suites - Oakland - Alameda

Business response:

Tay, thank you for choosing to stay with us. Although we’re glad to know overall you had a nice experience with us, we’re sorry for the behavior of one of our staff members and for not meeting some of your expectations. Please be assured that we have discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thanks for reviewing your stay at Extended Stay America. We’re glad to know you enjoyed our wonderful location and that you got a great night's sleep in your comfortable room. However, we’re sorry for failing to meet your expectations with our grab-and-go breakfast. We assure you that we will share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope this will not overshadow your otherwise positive experience and look forward to seeing you again soon.... read more

Business response:

Araceli, thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with your stay with us. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more