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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If You Love Weed This Is Your Place The Hotel is beautiful on the outside. Great location and my hopes were high. Well that's not the only thing high...the entire hotel smelled like weed. People were actively smoking weed the entire night. The hallways reeked, my room reeked, I tried to turn on the air conditioner and that only brought more into the room. My eyes and throat became very itchy. Not only the weed smell but the over use of cleaning chemicals to try to hide the smell made it 100x worse. Dogs were barking all hour... read more
Rude staff and dirty/worn hotel.
Business response:
Dear Brent, We’re sorry your experience did not reflect the standards we strive to maintain. Every guest should be treated with courtesy and provided with a clean, well-kept environment. What you described is not in line with our expectations for guest service or property upkeep. Your concerns have been noted and will be addressed with the appropriate departments to ensure improvements are made. We appreciate you bringing this to our attention. We hope you will give us another chance to provide you with the hospitality we ar... read more
Really rude staff member, toilet
Business response:
Dear Brent, We're sorry to learn that your interaction with one of our team members was unpleasant and that there were concerns with the restroom in your room. This is not the standard we aim to uphold, and we will be addressing both the service and maintenance concerns with our team to ensure a more respectful and well-kept environment. We appreciate your feedback and the opportunity to improve. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Since... read more
The area was nice, but I ended up having a allergic reaction in one of there rooms. I'm allergic to smoke and I was wondering why I was having an attack in my room than the next morning I seen a cigar ash in the room. I told the front desk she didn't seem to care to much she said she will talk to the manager and someone will get back to me and no one ever did., but I knew she was lying when she said it, just plainly can careless that someone had a bad allergic reaction in your hotel and the staff can care less. I will be sur... read more
Business response:
Dear Guest, We’re sorry to hear that you experienced an allergic reaction during your visit. Guest well-being is very important tous, and it is disappointing to hear that your concerns were not handled with the care they deserved. We appreciate you sharing this, as it highlights areas where we need to improve our communication and attentiveness. Your feedback will be shared with the relevant team to ensure better service going forward. Please accept our apologies, and we hope you will giveusanother chance to provide you with... read more
Oakland Extended Stay I came in the afternoon around 3:30pm, check in was easy, service clerk was attentive and greeted me within minutes as he was tied with other duties. The room looked clean, the beds were made, enough towels, but the air conditioning was not working. The windows can be opened but the screens were broken. With kids, that could be a fall accident waiting to happen. But by the night, it got hot, so without air conditioning, I ended up opening the windows to keep cool. But also the beds were really rough, I ... read more
Business response:
Dear Guest,Thank you for sharing your experience. We are glad to hear that your check-in was smooth and that the service met your expectations. However, we sincerely apologize for the issues you encountered with the air conditioning and the condition of the beds. Your comments about the safety concerns with the broken window screens have been noted. We take your feedback seriously and are committed to addressing these areas for improvement. We hope you'll consider returning so we can offer a much more comfortable and enjoyab... read more
Convenient
Business response:
Dear Guest,Thank you for taking a moment to leave your feedback. We're glad the location was a good fit for your plans, and the convenience added value to your visit. We're happy it met your expectations in that regard. We always strive to offer more than just a practical place to stay, and we hope that on a future visit, we can deliver a more well-rounded experience that stands out in service, comfort, and overall quality. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel M... read more
It was nice until we had to check out the staff and manager was rude
Business response:
Dear Guest,Thank you for sharing your experience. We're glad your stay went well overall, but we're genuinely sorry for how things unfolded toward the end. No guest should feel dismissed during check-out, and we regret that the interaction with our team left such an impression. We appreciate the opportunity to host you and will use your feedback to ensure that guests are treated with courtesy and professionalism at every point in their stay. Please accept our apologies, and we hope you will give us another chance to provide ... read more
Housekeeping is very very rude. I actually give me towels twice. I still haven’t received any towels and it’s a whole Nother day. It’s past two 12 o’clock and I still haven’t gotten any clean cloud towels my family been staying here for over. Week
Business response:
Dear Guest,We appreciate you taking the time to share your concerns. It's disappointing that you experienced a delay in receiving fresh towels, and we regret any frustration this may have caused. Our team works hard to assist all guests in a timely manner, and we sincerely apologize if this was not your experience. To ensure everyone's cleanliness, towels are kept at the front desk and are available upon request. We understand the importance of having fresh linens during an extended stay, and we will address this with our te... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.