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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean rooms First room we got (408) wasnt cleaned. Bed unmade, towela of floor toilet unflushed. Second room (416) was mostly clean be realized later dirty towel in sink, bathtun had hair
Business response:
Dear Gregory,We deeply regret that your experience did not meet the standards we strive to uphold. Cleanliness is a priority for us and we apologize for the condition of both rooms and the inconvenience caused. Rest assured, your feedback will be shared with our housekeeping team to ensure such oversights do not happen again. We appreciate you bringing this to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
What I ddi not like is this, myself I always check the bed for cleanliness of sheets and bed bugs. Almost passed but my wife found a spot that looked like blood. Thats a no go could not change the hotel so had to go down the street and by sheets and light blanket. Now I know better we booked because the hotel was close to the event. Never again back to Marriott Marquis Hotel!
Business response:
Dear Edwin,We sincerely apologize for the distressing situation you encountered during your stay. Ensuring spotless and hygienic accommodations is one of our top priorities, and we regret falling short in this regard. We understand the frustration and inconvenience it caused, especially having to purchase your bedding. We’re addressing this matter with our team to ensure our rooms are thoroughly cleaned and uphold the highest standards of cleanliness. We do hope you will stay with us another time so we can provide you with a... read more
It looks nice on the outside I thought I was at least a little upscale, my bad.
Business response:
Dear Guest,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Absolutely NOT worth the nearly $200/ night. Customer service at the desk was rude. I stated that i was disabled and walking was difficult, and all i wanted to take a bath and cook some dinner. They didn't have ANY of the kitchen supplies ready. I was told to wait and they would call me when they were ready. They never called. When I called, i was told to walk back to the desk to pick them up. I also wasn't able to fill the bathtub because there was no stopper. I had ti walk back to the desk to get that. When i picked up my ... read more
Business response:
Dear Cassandra,We sincerely apologize for the frustration and inconvenience you experienced during your stay. It’s disheartening to learn that your needs were not met, especially when you’ve clearly communicated your circumstances. We understand how difficult it can be to navigate with limited mobility, and we deeply regret that we weren’t able to accommodate you as we should have. We take your feedback seriously, and we’ll address this with our team to ensure that this type of experience doesn’t happen again. Please accept ... read more
Not very nice.
Business response:
DearJonathan, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Room was poorly stocked Had to go to front desk forbasic kitchenand bathroom supplies. The compimentrey breakfast was limited to oatmeal and muffins.
Business response:
Dear John,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with your room not being fully stocked with basic kitchen and bathroom supplies. Additionally, we regret that our breakfast did not meet your expectations. We'll consider your feedback to expand our breakfast offerings. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and ... read more
Low shower pressure.
Business response:
Dear Laurent, Thank you for your feedback. We apologize for the low shower pressure you experienced during your stay. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we regret any inconvenience caused. We are actively working to address this issue to improve our facilities. Your comments are appreciated as we strive to enhance our guest experience. We appreciate your understanding and hope to provide you with a comfortable stay during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.