This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They constantly overbook their rooms. Place was nasty. Definitely not being cleaned.
Business response:
Dear Guest, We are truly sorry to learn about your experience and regret that your stay did not meet expectations. The concerns you described regarding availability and overall condition are not reflective of the standards we strive to maintain. We understand how frustrating this must have been and sincerely apologize for the inconvenience caused. Your feedback has been shared with our team for immediate review and corrective action, as we remain committed to improving both our processes and guest experience. We value your c... read more
Are towels was dirty and I saw two cockroach.
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you described regarding the condition of the towels and the presence of pests. Cleanliness and guest comfort are top priorities for us, and what you encountered does not reflect our standards. Please be assured that your concerns have been shared with our housekeeping and pest control teams. We understand how concerning this must have been and truly regret the inconvenience caused. We appreciate your feedback and hope to restore your confidence in the future.... read more
The noise from above and to either side of my room was a factor. The walls are very thin and led to a sleepless night. Plus, it seems like there are some homeless persons housed there. The whole place was sketchy. It used to be so much better but it seems to be under new management or ownership. I will not ever stay here again.
Business response:
Dear Guest, We’re sorry to learn that your stay was disrupted by noise and that the overall atmosphere left you feeling uncomfortable, as a restful and secure environment is an essential part of the experience we aim to provide. We understand how thin walls and overnight disturbances can lead to a poor night’s sleep, and we regret that this affected your visit. We also recognize your concern about perceived changes from previous stays, and we understand how this contributed to your disappointment. Your comments have been rev... read more
The first night of reservation for Uri Magen David was more than poor. Bathroom not working. Smoke coming into room. Room wasn’t up to par. Disappointing. Not very well handled.
Business response:
Dear Guest, Thank you for sharing what happened during the beginning of your stay. We are genuinely sorry for the frustration you encountered, and we understand how discouraging it must have been when the room and overall conditions didn’t provide the comfort you were hoping for. Every guest deserves a space that feels welcoming and reliably maintained, and we regret that this wasn’t your experience. Your comments are being reviewed so we can strengthen our service and prevent similar concerns moving forward. We truly hope y... read more
Rooms restroom door was locked when checking in which was scary and weird. The hotel had a bad smell all around . Our room window wouldn’t completely close so we had to put a towel to keep warm because apparently it was sold out . We slept with chairs placed on door in case someone would want to break in, ugly environment . We had to take our luggage everyday when we would go somewhere since there’s a sign in the room door to take them in case they break in , there not responsible for anything missing .
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear about the discomfort and concerns you experienced during your stay. Your comments have been shared with our maintenance and housekeeping teams for immediate review. We take guests’ safety and security seriously and work to deliver a stress-free atmosphere. Your insights are valuable, and we are committed to making improvements and hope to provide a more secure and welcoming experience in the future. Sincerely, Hotel Management
I will be traveling to California many times in the future.Will never STAY AT EXTENDED STAY AMERICA AGAIN .
Business response:
Dear Marilyn, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Smells like junk, air condition too noisy and breakfast so limited selection
Business response:
Dear Maria, Thank you for staying with us and for sharing your comments. We are very sorry the room and air conditioning did not provide the comfort you expected, and we are also sorry the grab-and-go breakfast selections were not to your liking. Your feedback has been shared with our team to help improve these areas. We remain committed to providing a better experience and hope to welcome you again for a more enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 2,082 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.