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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inconvenience
Business response:
Dear Diana, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Sheets were dirty, had to ask to change them, curtains didn’t close all the way, had to use ironing board to fill the gap, struggled to close the window, embarrassing for all the money per night I paid.
Business response:
Dear Cesar, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommod... read more
Just called & spk./w the GM. My husband was bitten over 65 times by bedbugs. She said that they would do an incident report and have the room examined for bugs, and get back to us in a minimum of 5 days. But implied that we should have called sooner. My husband will not complain, he just won't go back. He said the room had not been cleaned in a while, ring around the tub and looked like dried ice cream on the nightstand.
Business response:
Dear Michelle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Retirement community focused on elderly residents, Hairs on beds, the cleaning lady with dred locks may be suspect, double lock your doors after dark.
Business response:
Dear CLIFT, Thank you for taking the time to write a review of our hotel. We sincerely apologize for any concerns you had during your stay. We take matters of cleanliness and security seriously and will address them promptly. Our priority is to ensure a comfortable and safe environment for all guests. Your feedback is important, and we will take steps to improve and enhance our services. Please be assured that we are committed to providing a better experience for our guests. We hope you'll consider giving us another opportun... read more
cockroaches in the room
Business response:
Dear David, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.