This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient
Business response:
Dear Guest,Thank you for taking a moment to leave your feedback. We're glad the location was a good fit for your plans, and the convenience added value to your visit. We're happy it met your expectations in that regard. We always strive to offer more than just a practical place to stay, and we hope that on a future visit, we can deliver a more well-rounded experience that stands out in service, comfort, and overall quality. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel M... read more
It was nice until we had to check out the staff and manager was rude
Business response:
Dear Guest,Thank you for sharing your experience. We're glad your stay went well overall, but we're genuinely sorry for how things unfolded toward the end. No guest should feel dismissed during check-out, and we regret that the interaction with our team left such an impression. We appreciate the opportunity to host you and will use your feedback to ensure that guests are treated with courtesy and professionalism at every point in their stay. Please accept our apologies, and we hope you will give us another chance to provide ... read more
Housekeeping is very very rude. I actually give me towels twice. I still haven’t received any towels and it’s a whole Nother day. It’s past two 12 o’clock and I still haven’t gotten any clean cloud towels my family been staying here for over. Week
Business response:
Dear Guest,We appreciate you taking the time to share your concerns. It's disappointing that you experienced a delay in receiving fresh towels, and we regret any frustration this may have caused. Our team works hard to assist all guests in a timely manner, and we sincerely apologize if this was not your experience. To ensure everyone's cleanliness, towels are kept at the front desk and are available upon request. We understand the importance of having fresh linens during an extended stay, and we will address this with our te... read more
No coffee machine inside the room. Limited item in room. Break fast was limited.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that the in-room amenities and breakfast options did not meet your expectations. Guest comfort is important to us, and we continuously strive to improve our services. Your comments will be shared with our team as we work to enhance the overall experience. We appreciate your stay and hope to welcome you again in the future for a more satisfying visit. Sincerely, Hotel Management
Love this place, but not this time Could not get requested room service they said they were short staffed
Business response:
Dear Carolym, We are genuinely sorry for the issues you experienced and for not providing the exceptional stay and service we are known for providing. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for what you encountered. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Extremely noisy. Night 1 person upstairs was walking in heels at 2.30am. Continued for at least 30 minutes. Building fire alarm set off at 5am. Night 2 person upstairs woke me up banging around at 4.30 am. Currently 5.20 and banging hasn’t stopped
Business response:
Dear Bryan,We sincerely apologize for the disruptions that affected your stay. A peaceful and restful environment is important, and it’s disappointing to know that noise disturbances and the early morning fire alarm made it difficult for you to get the rest you deserved. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your feedback will be shared with our team as we work to ensure a better experience for all guests. Please accept our apologies, and we hope you will give us a... read more
It was the bare minimum probably due to trying to protect against theft and abuse of amenities. You had to ask for shampoo for example, and had to get your supplies for the kitchen at the front desk. The breakfast wasn't really a breakfast. There was only one small table. The oranges were good. I did appreciate the coffee. It was smelly in the hallway and the carpet was dirty and worn. It was noisy in the middle of the night. The room was clean. The location of the hotel was great; on the marina and away from alot of traffic... read more
Business response:
Dear Adele,Thank you for sharing your experience. We sincerely apologize for any inconvenience you encountered and understand how aspects like limited amenities, noise, and hallway conditions can impact a stay. While certain measures are in place to ensure availability for all guests, we recognize the need for a more seamless experience. Your feedback is invaluable as we continue to enhance our services, from breakfast offerings to overall upkeep. It’s great to hear you appreciated the cleanliness of your room and the peacef... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.