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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our van was vandalized, window broken. Management didn't care at all. We did not feel safe.
Business response:
Dear Pat, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The communication between the 2 locations in Alameda CA is very very poor. As a result the Airport location could not find my reservation that had been sent over by the Mariner square location. I did not stay or occupy the room as it was in terrible shape. The next day they charged my card $680 for the 6 nights & a no show fee. I am currently waiting for a refund that they say is coming but has not materialized. The staff did not seem to care and responded with surprise that I was upset. I will never recommend Extended Stay ... read more
Business response:
Dear Roseanne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Horrible experience I had an absolutely horrible experience with my trip at Extended Stay in Alameda. I wasn't expecting much considering my trip was booked for cheapness through business purposes, but I was expecting cleanliness and safety. As soon as I got to my floor I felt unsafe because someone was throwing a party with their door open. Then, when I got into my room, the door didn't even have a deadbolt, just the little latch you put over the door. The sheets on my bed were filthy and looked like they had just made the ... read more
Business response:
Dear Caitlyn, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We have security on the premises around the clock as we want our guests to feel safe and ... read more
Disappointed there were no plastic cups for even simple drinking. There was no shampoo. The room was bare, except for the bed and a desk. I would expect for an extended stay that at least there’s some sort of a chair to lounge in or something.
Business response:
Dear Eric, We're sorry to learn about the lack of amenities in your room during your stay. Your feedback is valuable, and we apologize for any inconvenience this may have caused. We will address this matter with our housekeeping team to ensure that all necessary items, including plastic cups and shampoo, are consistently provided in our rooms. Additionally, we appreciate your suggestion for additional furnishings, such as a chair for more comfort during an extended stay. Your comfort and satisfaction are important to us, and... read more
Rude and Dirty The staff was incredibly rude behind the front desk and the hotel and room was filthy. The man at the front was unnecessarily rude and offensive when I checked in. Then when I requested dishes to use the man at the front desk (the only person working at the time) gave me a very hard time. He finally reluctantly gives me a few cups and a pot with black flaking off (not the set of dishware usually provided at extended stay hotels) and they are dirty. I offer to wash them myself if he provided soap and a sponge t... read more
Business response:
Dear Anonymous, We extend our sincerest apologies for the experience you encountered during your stay. Your account of the service and cleanliness issues is deeply concerning and falls below our standards. We are actively investigating this matter to address the specific incidents you mentioned. Please know that we take your feedback seriously and are committed to making the necessary improvements. We appreciate your patience and understanding. We regret the inconvenience caused and assure you that your experience is not ref... read more
My room had a whole in the wall, the alarm clock made clicking noices all night long and my room was surrounded by noisy people Both were yelling on top of their lungs. If you want a good night sleep, do not stay here.
Business response:
Dear Imelda, We regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members and regret the noise disturbance you mentioned. Our front desk team is available to help you make your stay comfortable. We value your business and hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Management
No hot water
Business response:
Dear Daryle, Please accept our sincere apologies for the issues you experienced while staying with us. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. The hot water issue is no excuse, and we assure you that we have been working on restoring everything to our guests' satisfaction. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.