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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My car was stolen in the parking lot
Decent Stay There was a stench that streamed through the hallway, and one within the room. The room smelled like protein powder. It was a bummer that the blinds didn’t keep light out very well. The beds were comfortable, but there was never anyone at the front desk the multiple times that we went when we needed to exchange towels or get dishes to utilize.
For the amount of money I paid for the room I was expecting less odor and a much better breakfast spread.
If You Love Weed This Is Your Place The Hotel is beautiful on the outside. Great location and my hopes were high. Well that's not the only thing high...the entire hotel smelled like weed. People were actively smoking weed the entire night. The hallways reeked, my room reeked, I tried to turn on the air conditioner and that only brought more into the room. My eyes and throat became very itchy. Not only the weed smell but the over use of cleaning chemicals to try to hide the smell made it 100x worse. Dogs were barking all hour... read more
Rude staff and dirty/worn hotel.
Business response:
Dear Brent, We’re sorry your experience did not reflect the standards we strive to maintain. Every guest should be treated with courtesy and provided with a clean, well-kept environment. What you described is not in line with our expectations for guest service or property upkeep. Your concerns have been noted and will be addressed with the appropriate departments to ensure improvements are made. We appreciate you bringing this to our attention. We hope you will give us another chance to provide you with the hospitality we ar... read more
Really rude staff member, toilet
Business response:
Dear Brent, We're sorry to learn that your interaction with one of our team members was unpleasant and that there were concerns with the restroom in your room. This is not the standard we aim to uphold, and we will be addressing both the service and maintenance concerns with our team to ensure a more respectful and well-kept environment. We appreciate your feedback and the opportunity to improve. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Since... read more
The area was nice, but I ended up having a allergic reaction in one of there rooms. I'm allergic to smoke and I was wondering why I was having an attack in my room than the next morning I seen a cigar ash in the room. I told the front desk she didn't seem to care to much she said she will talk to the manager and someone will get back to me and no one ever did., but I knew she was lying when she said it, just plainly can careless that someone had a bad allergic reaction in your hotel and the staff can care less. I will be sur... read more
Business response:
Dear Guest, We’re sorry to hear that you experienced an allergic reaction during your visit. Guest well-being is very important tous, and it is disappointing to hear that your concerns were not handled with the care they deserved. We appreciate you sharing this, as it highlights areas where we need to improve our communication and attentiveness. Your feedback will be shared with the relevant team to ensure better service going forward. Please accept our apologies, and we hope you will giveusanother chance to provide you with... read more
Oakland Extended Stay I came in the afternoon around 3:30pm, check in was easy, service clerk was attentive and greeted me within minutes as he was tied with other duties. The room looked clean, the beds were made, enough towels, but the air conditioning was not working. The windows can be opened but the screens were broken. With kids, that could be a fall accident waiting to happen. But by the night, it got hot, so without air conditioning, I ended up opening the windows to keep cool. But also the beds were really rough, I ... read more
Business response:
Dear Guest,Thank you for sharing your experience. We are glad to hear that your check-in was smooth and that the service met your expectations. However, we sincerely apologize for the issues you encountered with the air conditioning and the condition of the beds. Your comments about the safety concerns with the broken window screens have been noted. We take your feedback seriously and are committed to addressing these areas for improvement. We hope you'll consider returning so we can offer a much more comfortable and enjoyab... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.