This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely NOT worth the nearly $200/ night. Customer service at the desk was rude. I stated that i was disabled and walking was difficult, and all i wanted to take a bath and cook some dinner. They didn't have ANY of the kitchen supplies ready. I was told to wait and they would call me when they were ready. They never called. When I called, i was told to walk back to the desk to pick them up. I also wasn't able to fill the bathtub because there was no stopper. I had ti walk back to the desk to get that. When i picked up my ... read more
Business response:
Dear Cassandra,We sincerely apologize for the frustration and inconvenience you experienced during your stay. It’s disheartening to learn that your needs were not met, especially when you’ve clearly communicated your circumstances. We understand how difficult it can be to navigate with limited mobility, and we deeply regret that we weren’t able to accommodate you as we should have. We take your feedback seriously, and we’ll address this with our team to ensure that this type of experience doesn’t happen again. Please accept ... read more
Not very nice.
Business response:
DearJonathan, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Room was poorly stocked Had to go to front desk forbasic kitchenand bathroom supplies. The compimentrey breakfast was limited to oatmeal and muffins.
Business response:
Dear John,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced with your room not being fully stocked with basic kitchen and bathroom supplies. Additionally, we regret that our breakfast did not meet your expectations. We'll consider your feedback to expand our breakfast offerings. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and ... read more
Low shower pressure.
Business response:
Dear Laurent, Thank you for your feedback. We apologize for the low shower pressure you experienced during your stay. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we regret any inconvenience caused. We are actively working to address this issue to improve our facilities. Your comments are appreciated as we strive to enhance our guest experience. We appreciate your understanding and hope to provide you with a comfortable stay during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.