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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first night of reservation for Uri Magen David was more than poor. Bathroom not working. Smoke coming into room. Room wasn’t up to par. Disappointing. Not very well handled.
Business response:
Dear Guest, Thank you for sharing what happened during the beginning of your stay. We are genuinely sorry for the frustration you encountered, and we understand how discouraging it must have been when the room and overall conditions didn’t provide the comfort you were hoping for. Every guest deserves a space that feels welcoming and reliably maintained, and we regret that this wasn’t your experience. Your comments are being reviewed so we can strengthen our service and prevent similar concerns moving forward. We truly hope y... read more
Rooms restroom door was locked when checking in which was scary and weird. The hotel had a bad smell all around . Our room window wouldn’t completely close so we had to put a towel to keep warm because apparently it was sold out . We slept with chairs placed on door in case someone would want to break in, ugly environment . We had to take our luggage everyday when we would go somewhere since there’s a sign in the room door to take them in case they break in , there not responsible for anything missing .
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear about the discomfort and concerns you experienced during your stay. Your comments have been shared with our maintenance and housekeeping teams for immediate review. We take guests’ safety and security seriously and work to deliver a stress-free atmosphere. Your insights are valuable, and we are committed to making improvements and hope to provide a more secure and welcoming experience in the future. Sincerely, Hotel Management
I will be traveling to California many times in the future.Will never STAY AT EXTENDED STAY AMERICA AGAIN .
Business response:
Dear Marilyn, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Smells like junk, air condition too noisy and breakfast so limited selection
Business response:
Dear Maria, Thank you for staying with us and for sharing your comments. We are very sorry the room and air conditioning did not provide the comfort you expected, and we are also sorry the grab-and-go breakfast selections were not to your liking. Your feedback has been shared with our team to help improve these areas. We remain committed to providing a better experience and hope to welcome you again for a more enjoyable stay. Sincerely, Hotel Management
My husband was verbally attacked and threatened with a gun
Business response:
Dear Kassondra, We are deeply sorry to hear about the upsetting situation you and your husband experienced during your stay. Your safety and comfort are our highest priorities, and we truly regret that your visit was affected in this way. While some circumstances are beyond our control, we are taking this matter seriously and reviewing it carefully. We hope you will consider giving us another opportunity to provide a safer and more positive experience in the future. Sincerely, Hotel Management
Worst room ever! Upon arrival there were 2 police cars in the lobby, then the clerk said they have rooms on 3 floors available and gave me the worst view in the place with a room above me with kids running around all night. Seemed like an extended stay low income living facility.
Business response:
Dear James, Thank you for being our guest at the hotel. We are sorry to read about your experience. We strive to provide a safe and welcoming environment for all visitors, and we regret any concerns you may have experienced upon arrival. We are also sorry for the disruption from other guests during the night, as we want everyone to enjoy a restful stay. Your feedback has been shared with our team to help prevent similar situations in the future. We hope you will consider giving us another chance to provide a more comfortable... read more
Looks nice from the outside, but the rooms... I needed to use the bathroom when I arrived, so after I received the keys I went to the room. When I reached for the bathroom door, the handle came off. I had to carefully place the handle on the stud to open the bathroom door. I took the handle to the front desk, and was given a new room. In the 2nd room, a previous occupant had cooked something with a strong aroma, and the aroma was present throughout our 2 day stay (keeping the window open to try to air it out). This aroma wou... read more
Business response:
Dear Peter, Thank you for sharing your experience with us. We sincerely apologize for the maintenance concern you encountered upon arrival and for the condition of the second room you were given. We regret that these matters were not addressed before your stay began, and we understand how they affected your comfort. Your feedback is very important to us and will be shared with our team as we continue working to improve both maintenance and cleanliness for future guests. We appreciate you bringing this to our attention and ho... read more
There were fleas in the room and the AC didnt work
Business response:
Dear Vincent, We sincerely regret that your stay did not meet expectations. The discomfort you experienced does not reflect the standards we maintain. Please be assured that the room will be thoroughly reviewed and treated to ensure it meets the highest levels of cleanliness and comfort. We also apologize for the issues with the air conditioning, and your feedback has been shared with our team to help prevent similar occurrences. Thank you for bringing these concerns to our attention, and we hope to provide a much-improved e... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.