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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee machine inside the room. Limited item in room. Break fast was limited.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret that the in-room amenities and breakfast options did not meet your expectations. Guest comfort is important to us, and we continuously strive to improve our services. Your comments will be shared with our team as we work to enhance the overall experience. We appreciate your stay and hope to welcome you again in the future for a more satisfying visit. Sincerely, Hotel Management
Love this place, but not this time Could not get requested room service they said they were short staffed
Business response:
Dear Carolym, We are genuinely sorry for the issues you experienced and for not providing the exceptional stay and service we are known for providing. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for what you encountered. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Extremely noisy. Night 1 person upstairs was walking in heels at 2.30am. Continued for at least 30 minutes. Building fire alarm set off at 5am. Night 2 person upstairs woke me up banging around at 4.30 am. Currently 5.20 and banging hasn’t stopped
Business response:
Dear Bryan,We sincerely apologize for the disruptions that affected your stay. A peaceful and restful environment is important, and it’s disappointing to know that noise disturbances and the early morning fire alarm made it difficult for you to get the rest you deserved. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your feedback will be shared with our team as we work to ensure a better experience for all guests. Please accept our apologies, and we hope you will give us a... read more
It was the bare minimum probably due to trying to protect against theft and abuse of amenities. You had to ask for shampoo for example, and had to get your supplies for the kitchen at the front desk. The breakfast wasn't really a breakfast. There was only one small table. The oranges were good. I did appreciate the coffee. It was smelly in the hallway and the carpet was dirty and worn. It was noisy in the middle of the night. The room was clean. The location of the hotel was great; on the marina and away from alot of traffic... read more
Business response:
Dear Adele,Thank you for sharing your experience. We sincerely apologize for any inconvenience you encountered and understand how aspects like limited amenities, noise, and hallway conditions can impact a stay. While certain measures are in place to ensure availability for all guests, we recognize the need for a more seamless experience. Your feedback is invaluable as we continue to enhance our services, from breakfast offerings to overall upkeep. It’s great to hear you appreciated the cleanliness of your room and the peacef... read more
Unclean rooms First room we got (408) wasnt cleaned. Bed unmade, towela of floor toilet unflushed. Second room (416) was mostly clean be realized later dirty towel in sink, bathtun had hair
Business response:
Dear Gregory,We deeply regret that your experience did not meet the standards we strive to uphold. Cleanliness is a priority for us and we apologize for the condition of both rooms and the inconvenience caused. Rest assured, your feedback will be shared with our housekeeping team to ensure such oversights do not happen again. We appreciate you bringing this to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
What I ddi not like is this, myself I always check the bed for cleanliness of sheets and bed bugs. Almost passed but my wife found a spot that looked like blood. Thats a no go could not change the hotel so had to go down the street and by sheets and light blanket. Now I know better we booked because the hotel was close to the event. Never again back to Marriott Marquis Hotel!
Business response:
Dear Edwin,We sincerely apologize for the distressing situation you encountered during your stay. Ensuring spotless and hygienic accommodations is one of our top priorities, and we regret falling short in this regard. We understand the frustration and inconvenience it caused, especially having to purchase your bedding. We’re addressing this matter with our team to ensure our rooms are thoroughly cleaned and uphold the highest standards of cleanliness. We do hope you will stay with us another time so we can provide you with a... read more
It looks nice on the outside I thought I was at least a little upscale, my bad.
Business response:
Dear Guest,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.