Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Guest,We're glad the room met your expectations and that the new front desk team member made an effort to provide good service. We appreciate your patience as they continue to learn and grow in their role. We're sorry about the difficulty locating the entrance and that the wake-up call did not work as expected, especially when timing is important. The hallway odor is also something we will have our team look into. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to... read more

Business response:

Dear Guest,We are pleased to know how much you enjoyed your stay at Extended Stay America. Thank you so much for your thoughtful feedback. We're delighted to hear that your stay was enjoyable and appreciate your recommendation. It's always a pleasure to know that our guests have had a positive experience and feel comfortable sharing it with others. We'd love to welcome you back in the future and continue providing a great experience for both you and future guests. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback. We are so glad to hear that your stay was just what you were looking for. Our team works hard to create a welcoming environment, and we’re thrilled it made such a positive impression. We’d love to have the opportunity to welcome you back for another great experience at Extended Stay America.Sincerely,Hotel Management