Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Luz, We are sorry to read about the maintenance issues with the elevator and the discomfort caused by the scent. Your feedback is invaluable in helping us improve. We will work closely with our maintenance team to address these issues promptly and ensure they are resolved to prevent future occurrences. Thank you for bringing this to our attention and for choosing to stay with us. We hope to have another opportunity to provide you with the outstanding and seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Barbara, Thank you for your wonderful feedback! We're delighted to hear you loved your room and enjoyed your stay. It's great to know that Roselyn made a positive impact; we'll be sure to share your kind words with her. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Danny, Thank you for your great review! We are delighted you enjoyed your clean room and had a positive experience with our friendly staff at Extended Stay America. We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Tammy, Thank you for your feedback. We’re glad to hear you found our staff friendly and enjoyed the coffee. However, we’re very sorry about the live cockroach in the bathroom and the lack of insulation. This is not acceptable, and we are addressing these issues with our team immediately. Your comfort and satisfaction are our priorities, and we appreciate your comments as they help us improve. We hope to offer you a better experience in the future.Sincerely,Hotel Management