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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I asked to make sure it was a pet free room and the room had a smell of a dog
Business response:
Dear Lynn, We sincerely apologize for the inconvenience regarding the room odor. While we do our best to accommodate requests for pet-free rooms, we regret that your experience did not meet expectations. Our housekeeping team has been informed to ensure better freshness and cleanliness moving forward. Your comfort is our priority, and we appreciate your input. We hope to have the opportunity to provide you with a better stay next time. Sincerely,Hotel Management
Nothing special
We paid extra for the kitchenette room. Nothing was mentioned about having to rent utensils to use the kitchen in hotel description. I also was shocked to see we had to empty our trash. The front desk staff was not pleasant for check in or check out. On an important note, the room was very clean.
Business response:
Dear Deborah,We appreciate you highlighting the cleanliness of your room, as maintaining a fresh and welcoming space is a priority. However, we’re sorry that the kitchen amenities and housekeeping expectations were unclear before your stay. To ensure cleanliness for every guest, kitchenware is available upon request at the front desk. We also apologize if the service at check-in and check-out did not meet expectations. Your feedback is valuable, and we will use it to improve both communication and guest interactions. We hope... read more
Very nice clean quiet and comfortable hotel . Staff was very nice . Comfortable beds also . I would definitely recommend
Business response:
Dear Carole,Thank you for the fantastic review of Extended Stay America. We're delighted to know you had a pleasant stay. Providing a clean and comfortable environment is always our goal, and it's wonderful to hear that our team made a positive impression. Thank you again for your kind words and recommendation. We look forward to your next visit.Sincerely,Hotel Management
Every staff member went out of their way to be friendly. The entire property was clean.
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.5 star rating with 1,829 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.