Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Guest, Thank you for choosing us and posting your feedback. We strive to create a comfortable experience for every guest, and we regret that the bedding did not meet your expectations. Sleep quality plays an important role in the overall stay, and your comments have been noted for further review. We appreciate you bringing this to our attention, as guest input helps guide our ongoing improvements. We hope you will consider staying with us again in the future, giving us the opportunity to provide the fulfilling visit you... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your interactions with the team did not meet your expectations, and we understand how important attentive and supportive service is to a positive stay. Your feedback has been shared with our team to help guide ongoing training and improvements, ensuring that future guests receive the care and assistance they deserve. We truly value your input and hope you will consider returning in the future, giving us the opportunity to provide a ... read more

Business response:

Dear Guest, We regret to learn that your rest was disrupted during your visit and appreciate you bringing this to our attention. Unexpected disturbances and equipment noise can be especially frustrating when guests are seeking a quiet, comfortable environment, and we understand how this may have affected your ability to relax. Please accept our sincere apology for the inconvenience you experienced. Your feedback has been shared with the appropriate teams, as it provides valuable insight into the overall guest experience and ... read more

Business response:

Dear Guest, We’re sorry to hear that your recent stay did not meet expectations. Guest comfort and satisfaction are always our top priorities, and we regret that your visit fell short of that goal. Your feedback is important in helping us identify areas that may require closer attention, and we’re reviewing this matter to ensure it’s appropriately addressed. We hope you’ll consider giving us another chance to provide a more pleasant and reassuring experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback regarding your stay. We regret that certain aspects of your room and amenities affected your comfort and convenience. Your observations have been shared with our team to guide improvements in climate control, in-room facilities, and guest interactions. We’re pleased to hear that some features, such as the shower, contributed positively to your experience. Ensuring a welcoming and functional environment for every visitor is a top priority, and your insights are valuable in suppo... read more

Business response:

Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing. Sincerely, Hot... read more