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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors have no carpet to absorb the noise. The people upstairs were running around all night. We called at 1am The staff member said he would cl & he must have they stopped for about 1/2 hr then it began again cld again about 3am he said he would let mgr. know. Spoke to her in am she said she would move us, but room would not be ready in afternoon. We were going to Nascar race. She said she would leave note. We got back late staff acted like we were lying. Then she found note, but she cld mgr. she seemed very irritated, but ... read more
Business response:
Dear Diane,We sincerely apologize for the noise disturbance you experienced during your stay and the challenges you encountered with your room transfer. We understand how frustrating this situation must have been, especially with your plans for the NASCAR race. The way the matter was handled is not the level of service we aim to provide, and we will work with our team to ensure better communication and follow-through moving forward. We truly appreciate your patience and the opportunity to address this. We hope to have anothe... read more
Stark bare-bones room, bed and bedclothes were fine.
Business response:
Dear Robert,We appreciate your feedback and are glad the bed and linens met your expectations. We understand that a well-equipped room enhances the guest experience, and we will consider your comments as we work to improve our accommodations. Thank you for sharing your thoughts. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Someone spent all night running through the hallway, stomping, and slamming doors. When I finally asked the front desk to do something about it they declined. As a result no one in my family got much of any sleep before our 6am flight.
Business response:
Dear Jacob,Thank you for sharing your experience with us. We understand how important a good night's sleep is, especially before an early flight. While we strive to maintain a peaceful environment, it seems we fell short during your stay. Your feedback regarding the noise and our front desk's response will be addressed with our team to ensure we improve our service. We genuinely appreciate you bringing this to our attention. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil... read more
The hotel is clean and friendly staff but what they charge for the dog is way to high it was almost $70 for the dog for 2 nights
Business response:
Dear Vito,Thank you for your feedback regarding our hotel. We’re glad you found our staff friendly and our facilities clean. We understand your concern about the pet fee and continuously review our pricing to ensure value for our guests. Your input is valuable, and we appreciate you sharing your thoughts with us. We hope to welcome you back on your next visit!Sincerely,Hotel Management
Roaches in our room. Went to the front desk for a refund where the lady called the manager and said we have another guest with roaches in their room. She said they had just fumigated.
Business response:
Dear Donald, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest issues you encountered while staying with us. We understand the gravity of the situation and its impact on your comfort. Our team is immediately addressing the issue, implementing thorough inspections and necessary treatments. Additionally, we are carefully reviewing our housekeeping team to ensure that our rooms consistently meet the highest standards of cleanliness. We sincerely hope you will give us another ch... read more
I would not stay here again or recommend. Bed was hard, pillows were hard and flat. Air conditioner in room noisily turned on and off every 15 min the entire night so none of us slept at all. Upon arrival, no front desk person due to her being outside attending to a guest whose car had just been keyed. Room was clean and spacious would be the only pros I can give to this hotel. Left too early in the morning to review the breakfast as we were just staying one night to be close to the airport, which wound up being 15 min away ... read more
Business response:
Dear Nikki,We’re sorry to hear that your stay did not meet expectations, especially regarding the comfort of the bed and pillows and the noise from the air conditioner. We understand how important a good night’s rest is, and we apologize for the inconvenience this caused. We also regret the delay in receiving service at check-in and the distance from the airport not being as expected. We’ll use your input to address these areas and improve the overall experience. We greatly appreciate your observations and concerns. We hope ... read more
The property was a good option for 1 night however it needs to be sprayed. There were a few little worm like bugs in the bath area.
Business response:
Dear Coretta,We appreciate your feedback and are glad our property worked well for your one-night stay. We apologize for the presence of pests in the bathroom area and want to assure you that this is not typical of our standards. We will ensure our team addresses the situation and properly treats the property to prevent such occurrences. Thank you for bringing this to our attention, and we will work to maintain a more comfortable environment for all our guests. We hope to have another opportunity to welcome you back and prov... read more
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.