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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had a lot of trouble finding this hotel, seems well hidden behind a Walmart. When we arrived there was no attendant at the front desk to greet us. She eventually came out from the back office. Not overly friendly or welcoming. The room was on the main floor, we had trouble falling asleep with the noise from above us and around us. Noise travels very easily, likely due to the hard floor and no carpet. It was clean, but bed was not comfortable and pillows were high. We wouldn’t stay again, usually if a place is clean and co... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your feedback is invaluable as we continually strive to grow and improve based on guest concerns. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Yucky property It had roaches
Business response:
Dear Rachel,We're sorry the condition of the room led to such a disappointing impression. Pest concerns are taken seriously, and we will address this with our dedicated team to ensure proper treatment and follow-up. While this experience fell far below expectations, we appreciate you making us aware so we can take the steps to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
We had bugs in our rook
Business response:
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. We understand how unsettling it can be to encounter such problems, and we regret that this affected your stay. Please be assured that we take cleanliness and pest control very seriously, and we will investigate this matter to ensure it does not happen again. We appreciate you bringing this to our attention and thank you for the opportunity to address and resolve it. We hope to have another opportunity to welcome you back and provide you wi... read more
Check-in Arrived around 9:00 pm, there was no one at the desk another guest was there to get a replacement key and he had been there for a while. There was a bell to ring he said he had rung the bell a couple times with no result, the sign said that the clerk would be back soon, but could dial 0000 on a house phone to get immediate service. I reached around the desk to call on the phone after waiting for about 10 minutes and dropped the phone then the clerk came from the back and was rude saying that people do not read the s... read more
Business response:
Dear Guest,We sincerely apologize for the frustration you experienced during check-in. Waiting for assistance, especially after a long day, is not the experience we want for our guests. We will address this with our team to ensure that service is more prompt and interactions remain professional at all times. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,... read more
Cockroaches One word. Cockraches.Don't stay here. Picked this hotel as a quick rest before an early flights. Also check in lady didnt greet us when we walked in. Felt like we were burdening her by checking in. Do not stay here.
Business response:
Dear Stacey,Thank you for sharing your feedback. We deeply regret the discomfort you experienced during your stay and understand how concerning this situation must have been. Cleanliness and guest service are of utmost importance, and your comments have been brought to the attention of our management team for immediate review and action. We apologize for falling short of expectations and for the impression left during check-in. Please know your concerns are taken seriously and will be used to improve the overall guest experi... read more
Just okay. Clean room and that's about it. Hotel room was clean but the clientele was kind of ghetto. Both of the lobby bathrooms were out of order for the day because the guests would clog up their toilet then come downstairs and proceed to clog up the lobby bathroom. The vending machines were out of order. Since the floors in the room were vinyl, we could hear the people upstairs and in the room next to us all night.
Business response:
Dear Guest,We appreciate your feedback and are glad to know your room was clean. However, we’re sorry that noise disturbances, out-of-order amenities, and guest behavior impacted your stay. A comfortable and well-maintained environment is important, and we will address these concerns with our team to enhance the overall experience. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Ma... read more
Poor customer service and dirty hotel.
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations. Providing clean accommodations and excellent service is our priority, and we apologize if we fell short. Your concerns have been shared with our team to ensure improvements in both cleanliness and customer service. We value your input and hope to have the opportunity to provide a better stay in the future. Sincerely,Hotel Management
For the plus $150 per hight one might expect conditioner along with shampoo. And perhaps skin lotion. small items but damned hard to replace when the place does not even have the highly overpriced supplies in the lobby. The breakfast is as miserable as it is cheap and heaving with ultra processed debris the masquerades as food. bad. really bad,
Business response:
Dear Michael,We’re sorry your stay did not meet expectations. The availability of toiletries and the quality of breakfast are important aspects of the guest experience, and we understand your disappointment. While some essentials are available upon request at the front desk, we recognize the need for greater convenience. Your feedback on the breakfast selection is noted, and we will review ways to improve it. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,H... read more
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.