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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I left a lady name at the front desk ask for them not to let her up or anyone and the staff let the lady into the hotel and gave her my room number she banged at my door at 3 in the morning and I was not compensated in anyway for that
No to go breakfast for kids no juices
Business response:
Dear Raquel, We're sorry the breakfast options did not meet your expectations, especially for those traveling with children. We understand how important it is to offer a variety of choices to accommodate all guests. Your comments have been shared with our team as we continue to review how we can better serve families and improve the overall guest experience. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt tha... read more
Business response:
Dear Sarath, We’re sorry your experience left you feeling that way. It’s important to us that every guest feels comfortable and well cared for, and we regret that this was not your impression. Your feedback will be shared with the team so we can identify where improvements are needed and work toward providing a better experience moving forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Our flight was delayed so we didn’t check in until 1AM. I booked and paid online because of all the amenities listed. When we were checking in we couldn’t hear the clerk because of 4 industrial fans blasting in the “lobby”. We had to shout back and forth to be heard. He said they had been flooded a few days before! He gave us a room on the 3rd floor and as we started to go he informed us that the elevator was broken! Now we are 65 and 67 and in decent shape but we were huffing and puffing after dragging luggage up 3 flights!... read more
Business response:
Dear Stewart, We apologize for the challenges you faced upon arrival. After a long day of travel, you should have been greeted with a more organized and accommodating environment. The disruption at the front area, limited communication, and the lack of elevator access added unnecessary strain, especially given the hour and your situation. We also understand your frustration with the limited breakfast options. Your comments will be shared with our team as we work to improve both our communication and guest experience. Please ... read more
This property is poorly managed. We got stuck in the elevator then had to go up 4 flights of stairs with our luggage. The staff never informed other guests that the elevator was not functioning properly. The hallways were not air conditioned. The vending machine did not work properly and we lost $7. The stay was NOT pleasant and would not recommend.
Business response:
Dear Cindy, Thank you for providing your feedback. We deeply regret the inconvenience caused by the elevator malfunction and the lack of communication regarding the situation. We understand how challenging it must have been to carry luggage up multiple flights, especially without proper cooling in the corridors. Additionally, we apologize for the issues experienced with the vending machine and the frustration it caused. Your experience falls short of the standards we strive to uphold, and we will address these concerns to im... read more
Check in was horrible. Rude staff and rude welcoming. Seems as if it’s a migrant hotel. Room was damp, sheets were damp, towels were dirty and damp, termites in window. Sometimes it’s best to spend a little more to get a better experience. Floor was damp as well.
Business response:
Dear Kecia, We sincerely apologize that your stay fell short of what it should have been. A respectful greeting, a clean room, and a comfortable environment are the minimum every guest should expect. The conditions you described are being taken seriously and will be addressed with our team. Your feedback is a reminder of the standards we must uphold at all times. We are committed to making improvements and appreciate you sharing your experience. Please accept our apologies, and we hope you will give us another chance to prov... read more
Staff wasn’t the friendliest. It’s ok I guess as everyone has their opinion Just not welcoming at all. Dogs barking, odd looking people as if it’s more of a place for the homeless or sheltered stay 3 out of 4 towels dirty. Room was musty. Sheets and pillows were damp. What do you expect for under $100. Bring your own shampoo and conditioner and soap and they have a tiny soap for the hands. Overall, my complaints might not be complaints to others but I won’t be back
Business response:
Dear Kecia, We sincerely apologize for the discomfort you experienced during your stay. We take all guest concerns seriously and regret that the room and service did not meet your expectations. We continually work to improve our cleanliness and hospitality standards and appreciate your honest comments, which help us identify areas for improvement. We regret that we couldn’t provide a better experience for you and hope you might consider giving us another chance in the future. Sincerely, Hotel Management
I could not get any service. They didn't even have bowls, spoons or forks, let alone anything to cook with. Suite! LOL We even supplied our own coffee pot! Why have a kitchen that is EMPTY.
Business response:
Dear Jamie, We sincerely apologize for the inconvenience you experienced during your stay. For cleanliness and quality reasons, kitchenware and utensils are kept at the front desk and are available upon request. We regret that this was not communicated clearly, and we will work on improving how this information is shared with our guests. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincer... read more
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.