Extended Stay America Premier Suites - Phoenix - Chandler Downtown

Business response:

Dear Guest, We are pleased to know that your room was clean upon arrival, but we understand that the timing of housekeeping did not fully meet your expectations. At the same time, our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion. Your comments have been noted and will be shared to help ensure guests feel well-supported throughout their visit. We appreciate you bringing this to our attention and hope future stays provide an even more comfortable and convenient experience. Sincerely, H... read more

Business response:

Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, The convenience of your stay truly shines through, and we’re so glad it met your expectations. Being surrounded by great dining options and nearby attractions can really make a visit more enjoyable. Thank you for choosing Extended Stay America and for sharing such positive feedback. It’s wonderful to know your time with us was so satisfying, and we hope to welcome you back again whenever your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to know that the value and straightforward experience met your expectations. Providing comfortable accommodations at a fair rate is always our goal at Extended Stay America, and it’s encouraging to see we delivered on that during your stay. We appreciate you choosing us and hope to welcome you back again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We’re happy to know the room was well kept and that the in-room kitchen setup added convenience during your stay. We appreciate your comments regarding the breakfast offering, and your feedback helps us as we continue working to improve the overall experience. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management