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Extended Stay America Premier Suites - Phoenix - Chandler Downtown
- Hotels
- Chandler, AZ
About this business
Location details
2055 W. Chandler Blvd., Chandler, AZ, 85224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was put in a dog room because I had a service dog (a real one) and it smelled like urine, then I pulled the covers down and there was a dead bug and then black dog fur.my dogs red. I requested a new room front desk kept telling me I had a "per" I reiterated the difference of a service dog. Next room was fine.
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased to hear that the second room met your expectations and provided a more comfortable stay. Your feedback regarding the initial accommodations is valuable, as it highlights opportunities for our team to ensure that all guests feel welcomed and at ease from the moment they arrive. We appreciate your patience and your effort to clarify your needs regarding your service dog. Comments like yours help guide improvements in guest comfort and attention. We hope to have ... read more
Wonderful staff, very nice hotel.
Upon checking in nothing was said about them spraying for roaches the very next day. When I got to my room, there was a paper on the door telling me just that so everything had to be put away and we had to be out of the room for three hours the next day. Not happy about that.
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts with us. We truly value hearing from our guests, as it helps us understand how we can continue improving the overall experience. Your feedback will be carefully shared with the team to ensure that communication and comfort remain consistent for every stay. We appreciate your time and hope to welcome you back under better circumstances. Sincerely, HotelManagement
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Very quiet,clean and all staff friendly and helpful. Property felt safe with good places to walk the dogs. We will stay here again.
Business response:
Dear Guest, It is great to know you enjoyed a relaxing visit and that our team made you feel well-cared for throughout your time here! We are especially happy that the surroundings were comfortable for your pets, too. At Extended Stay America, creating a pleasant and welcoming environment for every guest is what we strive for. Thank you for sharing such kind feedback. We would be excited to have you back again whenever your travels bring you this way! Sincerely, HotelManagement
Room was clean, the staff was friendly no problems checking in or out. Alfreda was very nice upon checkout. Would stay again.
Muy poco surtido el desayuno. Eso creo que nos dejó con espectativa
Business response:
Dear Guest, It sounds like the morning options did not quite match what you were hoping for, and we appreciate you sharing that with us during your stay. We are grateful for your feedback and glad to know you were open to letting us know how things felt from your perspective. Your input helps us continue improving, and we hope you will visit again so we can offer a more satisfying start to your day. Sincerely, Hotel Management
So beautiful place
Room was great, service was great, staff Alfreda that worked the front desk was great, so friendly and helpful.
Business response:
Dear Guest, We are so glad to hear that Alfreda made your stay memorable with her friendly and helpful attitude. It is wonderful to know you enjoyed both the service and the comfort of your room. Feedback like yours inspires our team to continue creating pleasant experiences for all our guests. Thank you for sharing your kind words, and we look forward to welcoming you back to Extended Stay America soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Phoenix - Chandler Downtown
How is Extended Stay America Premier Suites - Phoenix - Chandler Downtown rated?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown has a 4.3 star rating with 1,422 reviews.
When is Extended Stay America Premier Suites - Phoenix - Chandler Downtown open?
Extended Stay America Premier Suites - Phoenix - Chandler Downtown is open now. It will close tomorrow at 12:00 a.m.