Extended Stay America Premier Suites - Phoenix - Chandler Downtown

Business response:

Thank you for staying with us. We hope to be your hotel of choice for all future visits to the area. 

Business response:

Dear Justice,Thank you for taking a moment to recognize our front desk associates at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management 

Business response:

We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon! Sincerely, Hotel Management 

Business response:

Dear Wendy,We’re glad to hear that you enjoyed the quiet atmosphere during your stay. However, we apologize that the breakfast options did not meet your expectations. We understand that a fresh breakfast is important, and we’ll take your comments into consideration as we explore ways to improve our offerings in the future. We appreciate your input and hope to welcome you back soon with an even better experience.Sincerely,Hotel Management 

Business response:

Dear Linda, Thank you for your kind words about Extended Stay America! We are thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management 

Business response:

.Dear Jorge, Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely, Hotel Management 

Business response:

Dear Kevin, Thank you for your feedback! We are glad to hear that you found our staff friendly. We apologize for the issues in your room and the strong scent of cleaning supplies in the hallways. We are actively addressing these issues to ensure a more comfortable environment for future guests. Your comments are valuable to us, and we'll take them into consideration as we make improvements. We appreciate you sharing your experience and hope to have the opportunity to provide a better stay for you in the future.Sincerely,Hote... read more