Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Dear Guest, Thank you for choosing us. It is nice to know you had a pleasant time here and found your room good. However, we are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to th... read more

Business response:

Dear Guest, Thank you for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Apart from this, we hope you had a satisfactory stay. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your review; we hope you enjoyed your overall stay with us. We also regard your comments about our breakfast and will make a note of your feedback as we always want to know how to improve our guest experience. We are grateful you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management 

Business response:

Thank you for staying with us. I want to extend our sincere apologies for the inconvenience caused by the broken refrigerator and the condition of the bathroom, which clearly needed a closer look. We regret that we weren’t able to offer a room change during your stay.While we’re glad to hear that the accommodations matched your needs and provided great cost savings, we understand how important the small details are to a comfortable experience. We’ve taken note of your feedback and will be addressing these issues with our tea... read more

Business response:

I’d like to sincerely apologize for the inconvenience you experienced due to the broken refrigerator in your room. We understand how frustrating this must have been, and I’m truly sorry we were unable to offer a room change during your stay.Please know that this is not the standard we strive to uphold. We have already reported the issue to our maintenance team to ensure it is resolved promptly.We truly value your understanding and patience, and we hope to have the opportunity to welcome you back for a more comfortable and se... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We are delighted to know how happy you were with your stay and that you found us to be of great value! We appreciate your feedback and are grateful for your understanding. It was our pleasure hosting your visit.We look forward to welcoming you back soon.Sincerely,Hotel Management