Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Dear Guest, Thank you for taking the time to share your thoughtful feedback with us. We are pleased to know your arrival experience was seamless and that our team made a positive impression. It is also encouraging to hear that you were comfortable during your visit. At the same time, we sincerely apologize for the disturbances you encountered in the evening and for aspects of the property that did not fully meet expectations. Your perspective is appreciated and will help guide ongoing improvements. We truly value your commen... read more

Business response:

Thank you for taking the time to share your feedback about your stay at the Extended Stay America Premier Suites-Pittsbugh/Cranberry Twp. We’re delighted to hear that you enjoyed our friendly staff and found your room comfortable. Providing a welcoming atmosphere and a great guest experience is always our top priority. We sincerely apologize for the inconvenience caused by the elevator being out of service during your stay. While we’re glad to know it was more of a nuisance than a major issue, we understand how important ful... read more

Business response:

Thank you so much for your wonderful rating at the Extended Stay Premier Pittsburgh/Cranberry Twp! We’re delighted to hear you found us to be a “nice place.” Creating a welcoming, comfortable environment for our guests is always our goal, and it’s rewarding to know we delivered that during your stay. We truly appreciate your feedback and your support. We look forward to welcoming you back for another great visit soon! 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. Providing a clean, welcoming atmosphere is essential to the experience we strive to deliver, and it's rewarding to know that this was the highlight of your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back for another pleasant visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback! We’re glad to hear that you found your stay clean and that it met your needs for the night. Providing a comfortable and well-maintained space for our guests is always our top priority. We truly appreciate you choosing to stay with us and hope to welcome you back again whenever your travels bring you our way. 

Business response:

Dear Guest, Thank you for staying at Extended Stay America and taking the time to share your review. We value every guest’s feedback, and it is a delight to know you enjoyed all that we have to offer. It was a true pleasure to have you as our guest, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry that our grab-and-go breakfast didn’t meet your expectations. It’s designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. Your comments are appreciated and will be reviewed as we look to enhance future offerings. We hope you’ll consider staying with us again for a more satisfying visit in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback regarding your stay at the Extended Stay Premier-Pittsburgh/Cranberry Twp. We’re delighted to hear that you enjoyed the convenience of our location and found the exercise area to be a good option during your stay. We do apologize for the inconvenience regarding the toilet paper in your room. That certainly should have been properly stocked prior to your arrival, and we appreciate you bringing it to our attention. Your comments help us improve, and we will review this with our housekeeping ... read more