Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are thrilled to hear that you had a wonderful experience during your stay. Positive comments like yours motivate our entire team to continue providing exceptional service, maintaining clean and comfortable rooms, and ensuring that every guest feels welcome and cared for. We are delighted that your visit met your expectations and that you enjoyed your time with us. It was a pleasure hosting you, and we sincerely look forward to welcoming you back for another... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused by both elevators being out of order during your stay. We regret that the limited breakfast options, consisting only of yogurt cups, did not meet your expectations. Additionally, we are truly sorry for the condition of the room walls and any cleanliness issues you experienced. Please be assured that your concerns will be shared with our maintenance and housekeeping teams to prevent recurrence. We value your input and hope to have the opportunity to provide a mor... read more

Business response:

Dear Guest, Thank you for taking a moment to share your feedback and describe your experience as clean. We truly appreciate your recognition, as maintaining a fresh, comfortable, and hygienic environment is one of our highest priorities. Our housekeeping team works diligently each day to ensure every room and common area meets the standards our guests deserve. Your comment encourages us to continue providing dependable cleanliness and attentive service for all who stay with us. We value your support and look forward to welco... read more