Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Dear Kiara, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' preferences regarding breakfast choices, which helps them determine future options. Apart from this, we hope you had a good stay. Thank you for taking the time to provide us with this feedback about Extended Stay America. We hope to host you again whenever your travels bring you to the city. Sincerely, Hotel Manag... read more

Business response:

Dear Shawn, Thank you for choosing us and for taking the time to share your thoughts. We're glad to hear that you enjoyed the room and found our location convenient for your travels. However, we sincerely apologize that the cleanliness did not meet expectations. Maintaining a spotless environment is one of our top priorities, and we’re following up with our housekeeping team to address this concern directly. Your feedback is invaluable in helping us improve. We hope to have the opportunity to provide you with a much better e... read more

Business response:

Dear Gregory, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more

Business response:

Dear Harold, We’re grateful for your continued support. It’s wonderful to know that the suite setup, along with the full-size appliances and extra space, made your visit comfortable and convenient. We're also glad to hear you found the value to be worthwhile. We do apologize for the lack of washcloths and the bedding not being as cozy as expected. For cleanliness and consistency, linens and additional items like blankets are available at the front desk upon request. We appreciate your feedback and look forward to welcoming y... read more

Business response:

Dear Savita, Thank you for your kind words about our service and accommodations. We appreciate your feedback. We sincerely regret that your initial room did not meet expectations due to the lingering smell of smoke. Your concern about a stricter non-smoking policy is noted, and we will review our procedures to ensure a more comfortable environment for all guests. Providing a fresh, welcoming stay is a priority, and your input helps us improve. We’re grateful for the opportunity to host you at Extended Stay America and look f... read more

Business response:

Dear Stephen, Thank you for staying with us at Extended Stay America. We are delighted to hear that you had a pleasant experience. Our team is dedicated to ensuring our guests feel comfortable and well cared for, and it’s wonderful to know that we met your expectations. Your feedback is invaluable to us, and we appreciate your kind words. We look forward to welcoming you again in the future. Safe travels! Sincerely, Hotel Management