Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Thank you for sharing this glowing review, Jason. We are delighted to hear about your experience at Hyatt Place Pittsburgh Cranberry! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future. 

Business response:

Thank you for the great rating, Aykut! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Pittsburgh Cranberry! We hope you plan on staying with us again soon! We're looking forward to your next visit! 

Business response:

Thank you for the excellent rating, Justin! It's fantastic to hear you enjoyed your stay at Hyatt Place Pittsburgh Cranberry so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon! 

Business response:

Thank you for taking the time to share this excellent rating, Tracey! We endeavor to go above and beyond to ensure our guests have a memorable experience here at Hyatt Place Pittsburgh Cranberry! Your praise lets us know we're doing our job. If there is anything we can do to ensure your next visit is even greater, please don't hesitate to let us know. We look forward to hosting you again soon. Thanks again for sharing - Have a lovely day! 

Business response:

Thanks for the amazing rating, Mayya! We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Pittsburgh Cranberry! 

Business response:

We appreciate you taking the time to leave us this feedback, Anthony. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate that our facilities weren't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. 

Business response:

Thank you for your feedback, Candida. We are disappointed to hear that our property, and staffing failed to meet your expectations. We will be sure to address your concerns with the appropriate members of our team. We look forward to hosting a better experience for you in the near future. 

Business response:

Thank you for your feedback, Michel. We are saddened to hear of the challenges you had during your stay with the aroma in your rooms. Please know we will discuss this concern with our team at our upcoming meeting. We hope for another chance to share a more positive experience with you in the future.