Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Thank you for taking the time to share your feedback, Megan. We're happy to know that your overall stay here at Hyatt Place Pittsburgh Cranberry was enjoyable, and that you appreciated our wonderful staff. However, it's unfortunate our elevators and facilities didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with the appropriate members of our team so we may improve moving forward. We do hope you give us another opportunity to share a more positive experience with you ... read more

Business response:

Thank you for sharing your thoughts with us, Paula. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day! 

Business response:

Thanks for the perfect rating, Sheryl! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Pittsburgh Cranberry. 

Business response:

Thank you for sharing the wonderful review with us, Giovanna! We're happy to hear that you had such a pleasant stay at Hyatt Place Pittsburgh Cranberry! It was our pleasure hosting you. It's great to know that our soundless accommodations and courteous staff, had such a positive impact on your stay. We love providing our guests with great amenities and services and we're happy that you had all that you needed. Thanks again for sharing! 

Business response:

Thanks for the splendid review, Geoff! It's fantastic to know that you had such an excellent experience with us here at Hyatt Place Pittsburgh Cranberry, and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. If there is anything we can do to better accommodate you next time, please don't hesitate to let us know. We look forward to hosting you again soon so we can share another amazing exp... read more

Business response:

Thank you for the great rating! It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Pittsburgh Cranberry. We'd like to share an even better experience with you soon. 

Business response:

Thank you for the 8-star rating, Nick! We are delighted to see that you had a wonderful time at Hyatt Place Pittsburgh Cranberry. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you! 

Business response:

Thanks for sharing the excellent review with us, Chris! We're so glad that you had an exceptional experience at Hyatt Place Pittsburgh Cranberry from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon! Thank you again for taking the time to leave your feedback!