Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Thanks for the perfect rating, Ken! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Pittsburgh Cranberry. Have a wonderful day! 

Business response:

Thank you for the excellent review, Sonya! It's lovely you had such a pleasant experience at Hyatt Place Pittsburgh Cranberry! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! 

Business response:

Thank you for sharing your thoughts with us, Walt. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day! 

Business response:

Thank you for the fantastic rating, Gregory! It's outstanding you had such a wonderful experience at Hyatt Place Pittsburgh Cranberry. We care about the satisfaction of our guests. We can't wait to see you again soon! 

Business response:

Thank you for this excellent rating, Janak! We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Pittsburgh Cranberry! We'd love to host you again someday for yet another unforgettable visit. 

Business response:

Thank you for taking the time to share this 8/10 review, Ivonne! We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our courteous staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our AC and housekeeping services with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon! Have a wonderful day! 

Business response:

Thanks for the perfect rating, Cass! We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Pittsburgh Cranberry, as we strive to create a full service experience for our guests. We can't wait to see you again soon! 

Business response:

We appreciate the feedback, Rachel. We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our elevators and property's value as well as our services didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.