Extended Stay America Premier Suites - Pueblo

Business response:

Thank you so much for your feedback! We are so happy to hear that you love it at Extended Stay America Premier Suites Pueblo. Your satisfaction is our top priority, and we look forward to welcoming you back soon! 

Business response:

Dear Guest, We are glad you had a pleasant stay and found your guest room comfortable and spotless. We appreciate your comments regarding the breakfast and will share them appropriately as we continually assess ways to improve our offerings. We also apologize for the unpleasant atmosphere you encountered during your arrival. We have strict policies prohibiting smoking; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Your insights are valuable to us, and we look forward to welco... read more

Business response:

Thank you so much for your review. We are glad you had a wonderful experience and look forward to seeing you again! 

Business response:

Thank you for the kind review. I will pass this along to the staff. I am so glad to know that everything else was great and we hope you will return to our location the next time you visit Pueblo! 

Business response:

Thank you for choosing Extended Stay America Premier Pueblo. As a new hotel, we value all of the feedback! We look forward to seeing you again soon. 

Business response:

Thank you so much for your review. We are glad you had a wonderful experience and look forward to seeing you again! 

Business response:

Thank you for choosing Extended Stay America Premier Pueblo. As a new hotel, we value all of the feedback! We look forward to seeing you again soon. And with a functional elevator. We are very sorry for the inconvenience. 

Business response:

Dear Zackary, Thank you for your feedback. We're glad to hear you found our property clean. We sincerely apologize for the noise issues you experienced during your stay. Your comfort is important to us, and we will review our procedures to minimize disruptions for future guests. We hope you will give us another opportunity to provide you with a more peaceful experience. We look forward to welcoming you back soon! Sincerely,Hotel Management 

Business response:

Dear Adam, I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was not 5 stars and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again.