This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Pueblo
- Hotels
- Pueblo, CO
About this business
Location details
6020 N Elizabeth St, Pueblo, CO, 81008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Garden suite was poorly cleaned and poorly maintained. The restaurant that was important to have on site was closed.
Business response:
Dear roger, We sincerely apologize that your experience did not meet expectations. Cleanliness and maintenance are top priorities, and we regret that your room was not properly prepared. Additionally, we understand how disappointing it must have been to find the on-site restaurant closed, especially if it was a key factor in choosing our location. Your concerns have been shared with our housekeeping and management teams to ensure immediate attention and improvement. We truly appreciate your comments and hope to provide a bet... read more
Just needed a place to lay our head before kicking off home. It was clean and comfortable. Didn’t stay long enough for breakfast but did not appear there was going to be much on offer as we left at 0555. But it’s ok. We didn’t mind. Just throwing it out there for those who come after.
Business response:
Dear Scott, Thank you for sharing your experience with us. We’re glad to hear that you found your room clean and comfortable for your short stay before heading home. While we understand you didn’t have a chance to enjoy our breakfast, we appreciate your note for future guests. We strive to offer a convenient and restful environment, even for brief visits, and your feedback helps us continue to improve. We’d love the opportunity to host you again at Extended Stay America for a longer and more complete stay. Sincerely, Hotel M... read more
Business response:
Thank you for the review. We're so happy to hear you had a good experience with us at Extended Stay America Premier Suites Pueblo and we are so glad you found our stay helpful and nice! We truly appreciate your feedback and hope to welcome you back again soon.
Definitely will stay here when I’m in town again
Das Zimmer ist zweckmäßig und modern eingerichtet und sehr sauber. Minuspunkte: * das Fenster lässt sich nicht öffnen, auch nicht um die üblichen 29 cm * der Kühlschrank ist recht laut * das Frühstück ist mehr als dürftig
Business response:
Dear Karen, We sincerely apologize for the inconvenience and confusion you experienced during check-in regarding your reservation. It is our responsibility to assist all guests thoroughly, especially when there are booking discrepancies, and we regret that we did not offer you the option to secure a room or provide better support in resolving the issue. Your experience does not reflect the level of service we aim to provide, and we are addressing this with our front desk team to ensure proper protocol is followed in the futu... read more
This is a comfortable welcoming property. Enjoyed my stay. Breakfast was a disappointment.
Business response:
Dear Ava, Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you found our property comfortable and welcoming, and that you enjoyed your overall stay. However, we’re sorry to learn that our breakfast offerings did not meet your expectations. We currently provide a grab-and-go selection aimed at convenience, but we understand the desire for more variety and substance. It was a pleasure hosting you at Extended Stay America, and we hope to welcome you back again ... read more
Everything was great and very new. Only minor complaint: breakfast was just grab and go—granola bars, oatmeal packets, clementines, yogurt.
Business response:
Thanks for taking the time to leave a review! We're so glad to hear you enjoyed your stay at Extended Stay America Premier Suites Pueblo and found everything great and new. We appreciate your feedback regarding breakfast. We understand that a "grab and go" option, while convenient, might not be everyone's preference. We're always looking for ways to improve our guest experience, and your comments are valuable as we consider future enhancements to our breakfast offerings. We hope to welcome you back again soon!
I would stay there again The breakfast could be a bit more & need a coffee pot in the room
Business response:
Dear Lena, Thank you for taking the time to review your stay. We’re so glad to hear you’d choose to return. That’s the best compliment we can receive! Your thoughts on breakfast and in-room amenities are appreciated and help us better understand what’s important to our guests. At Extended Stay America, we’re always looking for ways to enhance the experience. We loved having you as our guest and we hope to see you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pueblo
How is Extended Stay America Premier Suites - Pueblo rated?
Extended Stay America Premier Suites - Pueblo has a 4.3 star rating with 397 reviews.
When is Extended Stay America Premier Suites - Pueblo open?
Extended Stay America Premier Suites - Pueblo is open now. It will close tomorrow at 12:00 a.m.