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Extended Stay America Premier Suites - Pueblo
- Hotels
- Pueblo, CO
About this business
Location details
6020 N Elizabeth St, Pueblo, CO, 81008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for staying with us! We hope to see you again soon!
This is a new property that recently opened. The place is clean and quiet. The location is right off the freeway and located near restaurants. The staff was friendly and the check in process was easy. I would definitely stay here again.
Business response:
Thank you so much for staying with us! We hope to see you again soon!
Though the property is new, the room smelled of body odor and cheap cologne which means its unclear of how the property conducts cleaning. No carpet in the room made it seem if we were sleeping in a commercial property like an office. The breakfast was just coffee and breakfast bars. It was not worth the money we paid.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We are truly sorry your stay did not meet expectations, particularly regarding the room’s freshness and overall ambiance. Please accept our sincere apologies for the discomfort and disappointment you experienced. While our accommodations are designed to meet brand standards, we understand how these elements can affect individual comfort, and we have shared your concerns with our team for review and improvement. Guest insights like yours are invaluable as we work to en... read more
Business response:
Thank you for sharing your feedback. We’re sorry to see such a low rating, as we always aim to provide a comfortable and enjoyable stay for every guest. We do want to clarify that during your visit, our team confirmed a violation of our non‑smoking policy inside the room. For the safety and comfort of all guests, smoking inside the hotel is strictly prohibited, and continued violations require us to end the stay early as outlined in our policies at check‑in. We understand this may have been disappointing, but these policies ... read more
We literally found a fingernail in our bedding. That was so gross, but it was accompanied by a fair amount of hair too. The breakfast was scant and did not match what was listed. Plus the coffee was weak. I will never stay at this site again.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry for the condition of your bedding and the issues you encountered with the morning offerings, as this falls far short of the standard we aim to provide. We understand how upsetting this must have been and sincerely apologize for the discomfort and disappointment it caused. Your feedback has been shared with our team to address cleanliness and improve the breakfast service. We value your comments and hope you might consider giving us another chance in the fu... read more
No rooms clean and staff very rude
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that your stay fell short of your expectations and for any frustration you encountered. Your feedback is important and will be carefully reviewed as we continue to improve our services and accommodations. We truly value your comments and hope you might consider returning in the future, giving us the opportunity to provide a more comfortable and welcoming experience. Sincerely, Hotel Management
When I checked in I was given keys to a room that was occupied. It was an awkward moment of walking into someone’s room and I would have been extremely upset if someone walked into my room. It made me really nervous. The room was really clean and comfortable. A lot of space. They don’t provide a lot of toiletries. Just a bar of soap and a small shampoo. Nothing else.
Business response:
Dear Kelli, Thank you for sharing your feedback. We sincerely apologize for the confusion during check-in and understand how unsettling that experience must have been. We are glad to hear that you found your room comfortable, spacious, and clean. Your comments regarding toiletries have been noted as we continually look for ways to enhance the guest experience. We hope you might consider staying with us again in the future, allowing us to provide a smooth, comfortable, and well-prepared visit that fully meets your expectation... read more
The room was clean and comfortable however the check in process was terrible. There was nobody at the desk. Rang the bell and a girl came out to tell us that she had to go find the other girl. Line was piling up and still nobody. Guess the front desk lady was dealing with a situation with another party accusing another worker of stealing their bags and ipad. Next morning we went at 730 to the breakfast and there was nothing but yogurt, nutragrain bars and instant oatmeal. Coffee was out and the front dedk guy said he was not... read more
Business response:
Dear Denise, Thank you for taking the time to share your experience. While we are glad your room was clean and comfortable, we sincerely apologize for the difficulties during check-in, including the situation involving another guest that caused delays at the front desk. We understand how unsettling this must have been and regret the impact on your visit. Additionally, we apologize that our breakfast offerings did not meet expectations. Please be assured that your feedback is being carefully reviewed, and we are committed to ... read more
A very sterile decor. F
Frequently asked questions about Extended Stay America Premier Suites - Pueblo
How is Extended Stay America Premier Suites - Pueblo rated?
Extended Stay America Premier Suites - Pueblo has a 4.3 star rating with 429 reviews.
When is Extended Stay America Premier Suites - Pueblo open?
Extended Stay America Premier Suites - Pueblo is open now. It will close tomorrow at 12:00 a.m.