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Extended Stay America Premier Suites - Pueblo
- Hotels
- Pueblo, CO
About this business
Location details
6020 N Elizabeth St, Pueblo, CO, 81008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a room on Expedia when the hotel was already fully reserved. Don’t blame the hotel. 100% expedias fault.
Went to check in ,no reservation, ck w itinerary #, still no reservation, never ask if i wanted a room
Business response:
Dear Karen, We sincerely apologize for the inconvenience and confusion you experienced during check-in regarding your reservation. It is our responsibility to assist all guests thoroughly, especially when there are booking discrepancies, and we regret that we did not offer you the option to secure a room or provide better support in resolving the issue. Your experience does not reflect the level of service we aim to provide, and we are addressing this with our front desk team to ensure proper protocol is followed in the futu... read more
Business response:
I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was not 5 stars and we cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again.
Do not recommend Check in was supposed to be at 3, we arrived at 2:40pm. We needed to leave the hotel at 4 for an appointment. We were tild as we walked in to check in that our room wasnt ready yet and would just be a few minutes, so we sat in the 2 chairs in the libby. While sitting there, multiple guests came to check in and were given rooms quickly, however several people were also told their room was not ready and would be a couple minutes. We ended up waiting an HOUR and 15 minutes gour our room to be ready! At this tim... read more
Business response:
Dear Jenny, We truly regret the disappointing experience that you outlined. Timely and impeccable service is a must; therefore, we are very sorry for the delay you experienced on your arrival, especially given your evening plans. Furthermore, we apologize for the housekeeping oversights you mentioned, which led to your early departure from our hotel. This instance is neither the level of hospitality we strive to uphold nor the image of our hotel we intend to portray. Therefore, we will review this instance with our team to e... read more
Arrived at 6pm and room wasn’t ready. Front desk said we had to wait at least another hour and they would see if it was possible to get rooms cleaned up. No comfortable place to wait, no support. Other couple arrived and got a room immediately. Absolute disrespect
Business response:
Dear Andrea, We sincerely apologize for the delay in having your room ready upon arrival and for the lack of comfort and support provided while you waited. We understand how frustrating and disappointing this must have been, especially when others were checked in promptly. This is not the level of service we strive to provide, and your experience has been shared with our front desk and housekeeping teams to address staffing and communication issues. We truly value your input and hope to welcome you back for a far better expe... read more
Business response:
I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was not 5 stars and we cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again.
Business response:
We appreciate you taking the time to leave a review. We are disappointed to see your experience was not satisfactory. If you're willing, please contact the hotel directly. We would be grateful for any details you could provide about your stay so we can address your concerns.
Business response:
We appreciate you taking the time to leave a review. We are disappointed to see your experience was not satisfactory. If you're willing, please contact the hotel directly. We would be grateful for any details you could provide about your stay so we can address your concerns.
Frequently asked questions about Extended Stay America Premier Suites - Pueblo
How is Extended Stay America Premier Suites - Pueblo rated?
Extended Stay America Premier Suites - Pueblo has a 4.3 star rating with 429 reviews.
When is Extended Stay America Premier Suites - Pueblo open?
Extended Stay America Premier Suites - Pueblo is open now. It will close tomorrow at 12:00 a.m.