Extended Stay America Premier Suites - Pueblo

Business response:

Dear Amit,I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was so bad and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again. 

Business response:

Dear Maitte, Thank you for sharing your experience surrounding your stay. We are sorry to hear about the maintenance concerns you encountered while with us. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for... read more

Business response:

Dear Daniel, Thank you for the feedback about your stay at our hotel. We apologize for the concerns you had while checking in. We follow high standards and believe in providing outstanding hospitality and a safe environment for our guests; therefore, we regret the inconvenience. We appreciate your comments, as they will only help us improve, and we hope you will give us another opportunity to provide you with the flawless visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Brandt, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is highly frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management 

Business response:

Thank you for your feedback. I sincerely apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how important it is for our guests to have all amenities in working order. We have been diligently trying to get this issue resolved as quickly as possible. It has been very hard on everyone, staff included.In regards to the the rooms not coming equipped, we do offer everything at the front to borrow and keep in your room as long as you need them. Because we are an extended stay... read more

Business response:

I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was so bad and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again. 

Business response:

Dear George, I am very saddened to see you were unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was so bad and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again. 

Business response:

Dear Kristina,Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not up to our usual standards, and we will address this with our housekeeping team immediately. Regarding the absence of a couch, we appreciate your input and will consider it for future room improvements. We hope you will give us another chance to provide you with a better experience. 

Business response:

I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was so bad and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again.