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Extended Stay America Premier Suites - Pueblo
- Hotels
- Pueblo, CO
About this business
Location details
6020 N Elizabeth St, Pueblo, CO, 81008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointment Newer hotel, severely understaffed and not trained very well. Young lady working nights was very rude and unprofessional. Check in time wasn’t until 3 pm which is an absolute joke, but I didn’t get checked in until almost 3:45 because they have no one to clean the rooms.
Business response:
Dear Anthony,Thank you for sharing your feedback. We are truly sorry to hear about the delays and the service issues you encountered during your stay. It is concerning to learn about the unprofessionalism you experienced, and we will address this with our team to prevent future occurrences. We also understand the frustration with the check-in time and are improving our staffing and room preparation processes. We appreciate your input and hope you will consider giving us another opportunity to provide a better experience.Sinc... read more
Snack bar and coffee was breakfast No coffee in room No water or juice at breakfast $250 room with poor service
Business response:
Thank you for your feedback. We appreciate your comments and will take them into consideration as we strive to improve our services. As an extended stay hotel, we do offer the convenience of in-room cooking facilities to provide our guests with more flexibility during their stay. We hope you had a comfortable visit overall and look forward to welcoming you back in the future.
Business response:
I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was so bad and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again.
Frequently asked questions about Extended Stay America Premier Suites - Pueblo
How is Extended Stay America Premier Suites - Pueblo rated?
Extended Stay America Premier Suites - Pueblo has a 4.3 star rating with 429 reviews.
When is Extended Stay America Premier Suites - Pueblo open?
Extended Stay America Premier Suites - Pueblo is open now. It will close tomorrow at 12:00 a.m.