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Extended Stay America Premier Suites - Pueblo
- Hotels
- Pueblo, CO
About this business
Location details
6020 N Elizabeth St, Pueblo, CO, 81008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was not 5 stars and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again.
Business response:
Dear Dalton,I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was not 5 stars and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again.
Need more experienced and knowledgeable front desk No comment.
Business response:
Dear Guest, We apologize for the experience you had with our front desk staff. We are continuously working to improve our team's knowledge and training to better serve our guests. Your comments have been shared with our management team for review and improvement. We appreciate your understanding and value your input. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Management
The elevator was broke so a person could not stay on the 4th floor unless you wanted to walk up the stairs. The price was too much for the quality of the property.
Business response:
Dear Ricco, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. We were disappointed to read that our accommodations did not provide the value you were hoping for, and we apologize for the inconvenience caused by the elevator issue during your stay. While unexpected maintenance challenges can arise, we understand how this impacted your experience and appreciate your patience. Your input helps us identify areas where we can improve and enhance guest satisfac... read more
Business response:
Dear Matthew, I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was not 10 stars and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again
Elevator was not working
Business response:
Thank you for choosing Extended Stay America Premier Pueblo. As a new hotel, we value all of the feedback! We look forward to seeing you again soon. And with a functional elevator. We are very sorry for the inconvenience.
Do NOT stay here We had a late check in, contacted them hours before with time. Arrived, lobby was locked, call system worked but no one answered at desk. Took 20 min to get someone to come to front and let us in. Elevator did NOT work. Beds were very uncomfortable. Breakfast was a granola bar…that’s it . ALL they offered. Vending machines were broken. It is a brand new property. Not a good impression at all
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. We understand the frustration caused by the delayed check-in, elevator issues, and limited breakfast options. Please know that we are addressing these concerns with our team to ensure better service moving forward. Your experience is important to us, and we truly value your input. We hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management
Disappointed We were on the 2nd floor with 4 people and 3 pets, so the fact the elevator did not work at midnight when we arrived, and there was no ability to use a luggage cart, was so frustrating. We got to our room and it was nearly 80 degrees, and stocked with 4 small towels. The breakfast should be listed as equal to a vending machine selection, not a breakfast. The room took 6 hours to cool down to sleep. The pet fee was double what i am used to paying. The front desk was rude, aside if the person who checked us out ch... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay, including the elevator, room temperature, breakfast options, and pet fee. Your concerns about the limited towels and service at the front desk, aside from our Christmas Day staff, are noted and will be addressed with our team to prevent future issues. We regret not meeting your expectations but appreciate your input as it helps us improve. We hope to welcome you back. Sincerely,Hotel Management
Business response:
Dear Brandt,I am very saddened to see you were very unsatisfied with your stay. Here at ESA Premier Pueblo, we strive for 100% satisfaction. Unfortunately there were no comments left for why the stay was so bad and I cannot correct the issues without knowing. Please feel free to call me at the hotel directly to explain the issues. Again, I am very sorry about your dissatisfaction and hope we can see you again.
Frequently asked questions about Extended Stay America Premier Suites - Pueblo
How is Extended Stay America Premier Suites - Pueblo rated?
Extended Stay America Premier Suites - Pueblo has a 4.3 star rating with 429 reviews.
When is Extended Stay America Premier Suites - Pueblo open?
Extended Stay America Premier Suites - Pueblo is open now. It will close tomorrow at 12:00 a.m.