Extended Stay America Premier Suites - Reno - Sparks

Business response:

Dear Guest, We’re so glad to hear our team made such a positive impression! At Extended Stay America, providing helpful and attentive service is something we truly value, and it’s wonderful to know our housekeeping team contributed to your stay. Your kind words mean a lot to us. Thank you for sharing, and we look forward to welcoming you back for another pleasant and comfortable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your wonderful feedback and for taking the time to share your experience with us. We are truly delighted to know that you consider our property one of the nicest places to stay. It is especially rewarding to hear your kind words about our front desk team member who assisted you with warmth and ensured you received a quiet room on the fourth floor. We are also pleased that you enjoyed the peaceful atmosphere and the nice view from your room. Your appreciation motivates our entire team to continue del... read more

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback about your recent stay with us. We are delighted to hear that you found the hotel clean and that our staff provided friendly service during your visit. Our team works hard to maintain a welcoming and comfortable environment for all of our guests, and it is always rewarding to know that our efforts are appreciated. Your thoughtful comments will certainly be shared with our team as encouragement to continue delivering great service. We truly appreciate your ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback about your stay with us. We are pleased to hear that you found your room very clean and enjoyed the extra kitchen amenities provided. Creating a comfortable and convenient environment for our guests is always a top priority. At the same time, we appreciate your comment regarding the coffee pot and understand how having one readily available can add to the overall comfort of your stay. Your feedback is valuable to us as we continue improving our services. We loo... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found your room clean and very spacious. Providing a comfortable and well-maintained environment for our guests is one of our top priorities, and it is rewarding to know that we met your expectations. Your positive comments truly encourage our housekeeping and guest services teams to continue delivering high standards of hospitality. We sincerely appreciate your stay and look forward to welcoming you again at Extended Stay Ame... read more