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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I personally had no problem with the hotel but my wife complained about the refrigerator noises. No worry, she is a big complainer😀
No shampoo, no coffee… top priority for me staying at a hotel. Was new and clean but no amenities
Business response:
Dear Mark, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
The property is clean and quiet. I forgot some belongings while checking out and the front desk and housekeeping staff were able to return my belongings to me and they were very helpful. The only minor problem I noticed was the bed is squeaking with minor movements. Otherwise this property is very good
The room needed a sink drainer so I could plug it and wash the dishes, however, I did not ask for one
Business response:
Dear Jeannette, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay. However, we are sorry for the inconvenience caused and will discuss this with the team to improve it. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management
The young woman who checked us in was very sweet but not very knowledgable about the hotel. The first inconvenience was that there was no ice machine. She said they didn't have one because they just opened two months ago. Then I learned there would be no coffee in the room or the lobby in the morning. Once we checked in the room, which was very nice, I noticed there was no shampoo, conditioner, body wash or blow dryer in the bathroom. There was a small kitchen with no plates, utensils, pots or glasses. When we went out for d... read more
Business response:
Dear Georgina, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on your arrival. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to hos... read more
I like the stovetop
Business response:
Dear Yongfang, We at Extended Stay America are delighted to hear that you enjoyed your stay with us! We appreciate you highlighting the convenience of having a stovetop in your suite, as it is an essential feature for many of our guests. We aim to provide a comfortable and welcoming environment for our visitors, and we are glad that we met your expectations. It was a pleasure to have you as our guest, and we look forward to seeing you again soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4.5 star rating with 505 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.