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Extended Stay America Premier Suites - San Diego - San Marcos
- Hotels
- San Marcos, CA
About this business
Location details
1480 Grand Ave, San Marcos, CA, 92078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No habia agua para tomar ni cafetera tampoco snacks seria bueno si puesieran cafetera y snacks
Business response:
Dear Juan, Thank you for your feedback. We apologize for the inconvenience of not having water, a coffee maker, or snacks in your room. Your suggestions are valuable, and we will consider adding these amenities to enhance our guest experience. We appreciate your input and are committed to making improvements based on your comments. We hope to have the opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
Although the construction was new, the tub and shower faucets were both disconnected from the wall. Also, no ice machine yet - new construction issues.
Business response:
Dear Robert, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
I booked for one night, ended up staying 4 nights. The staff at first were unpleasant and unfriendly. However, the girl who works the front desk during the week in the mornings was really efficient and kind and she made the remaining stay seemless and enjoyable. I grew to really love this hotel regardless if first impressions.
Business response:
Dear Sarah, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks on the helpful staff. Your compliments serve as an encouragement pill for the entire team. However, we are sorry for the concerns you mentioned and will address them so this is not repeated. Considering this a rare incident, please revisit us for another exciting stay.Sincerel... read more
It is nice, room was big, has a little kitchen with stove top, microwave oven, a big fridge.. but no coffee maker!
Hotel was fine, clean and comfortable. Check out was listed as 11am, was woken up by housekeeping trying to enter the room at 9am and again at 10am. Front desk then called the room at 10.30 to remind us check out was 11am. Felt very rushed out of the property
Business response:
Dear Jessica, Thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - San Diego - San Marcos
How is Extended Stay America Premier Suites - San Diego - San Marcos rated?
Extended Stay America Premier Suites - San Diego - San Marcos has a 4.5 star rating with 505 reviews.
When is Extended Stay America Premier Suites - San Diego - San Marcos open?
Extended Stay America Premier Suites - San Diego - San Marcos is open now. It will close tomorrow at 12:00 a.m.