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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great.
Business response:
Jesse, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America! It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Reese who checked me in was marvelous! So friendly and welcoming as well as informative.
Staff was very friendly, beds very comfortable, and rooms were modern minimilist with hardwood floors. Right next to outlet malls and 5 minutes from the airport.
Business response:
Mark, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Clean but minimalist. Family stopover on drive back to Florida. Property is very new and was incredibly clean but very austere. This is a minimalist environment. Small room, hard floors, basic table, etc. Dorm room aesthetics. I would rank higher but the room was also quite expensive. I expect a bit more for a 170 dollar hotel off a highway.
Business response:
John, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Clean rooms, efficient staff, and good location
Smelled kinda bad, the breakfast was very sad, only oatmeal a muffin and hard boiled egg. It’s nice that there’s a full kitchen, but the bathroom wasn’t super clean and there were LOTS of hand prints on the headboard…
Business response:
Kaleigh, thank you for being our guest. We are sorry for the disappointment you had with the breakfast and regret the issue you had with the cleanliness of the bathroom. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
A Pleasant Surprise We were pleasantly surprised to find our bed extremely comfortable and our room very clean. Breakfast was sparse, but that's probably to be expected when rooms are equipped with kitchens and many people are staying long-term and probably fixing their own meals. The staff was very friendly, and we had everything we needed. We were also very pleased with all of the dining and shopping options nearby. We didn't have to go far for anything!
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,647 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.