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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I ended up get bug bites all over my arms and legs from sleeping in the bed. The pool area was dirty and the water was dirty. Wasn't able to go swimming. I definitely wouldn't stay here again.
Business response:
Dear Guest, Thank you for bringing your recent experience to our attention. We were deeply concerned to learn that pests affected your comfort and that the pool area did not meet your expectations, preventing you from enjoying it. Please accept our sincere apologies for the inconvenience this caused. Your feedback helps us better understand the areas where we need to focus, and we are committed to ensuring future stays reflect the high standards we aim to provide. We hope you will consider giving us another chance to deliver... read more
- Lights were not working in bathroom - No breakfast as advertised
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. We’re sorry to hear about the issues you encountered during your visit. Your experience falls short of the standards we aim to provide, and we sincerely apologize for the inconvenience caused by the lighting. Additionally, we regret our complimentary grab-and-go breakfast was not to your liking. We value your comments as they help guide our ongoing efforts to improve. We hope to welcome you back for an enhanced stay in the future.Sincerely,Hotel Management
It promoted breakfast....it consisted of nutrigrain bars and yogurt
Business response:
Dear Christine,Thank you for sharing your feedback. We sincerely regret that the breakfast offerings did not meet your expectations. Providing an enjoyable and comfortable experience for our guests is a top priority, and we apologize for any disappointment. Your comments will be shared with our team as we continuously work to improve our services. We appreciate your time and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Disappointed Bathroom- no mat for getting out of the shower. Phone not connected. Called front desk on cell and no answer. Never gave us the WiFi password.
Business response:
Dear Patrick, We appreciate you taking the time to share your experience. It is disappointing to learn that essential amenities were not readily available and that reaching our team was challenging. Providing a comfortable and well-equipped stay is vital to us, and we regret any inconvenience you face. Your feedback will be reviewed with our team to ensure better communication and responsiveness. Should you choose to stay with us again, we would happily assist with any needs to make your visit more seamless.Sincerely,Hotel M... read more
Unclean! I have stayed at other locations of this Hotel, which have been great. This location was very dirty and could have used some repairs. The floor in the room seem dirty, no clean shine just residue and footprints. Soap Dish in the bathroom had soap residue in the dish with a new wrapped bar in it. Tiny hair shampoo, no conditioner. Sprinkler head was exposed no cover around it, just a hole in the ceiling. Only positive the staff was nice
Business response:
Dear Kelly, We apologize that this visit did not reflect your positive experiences at other locations. Maintaining a well-kept and comfortable environment is a priority, and it is disappointing to learn that your accommodations fell short. Your feedback regarding cleanliness, maintenance, and in-room amenities is valuable, and we are addressing these concerns with our team. However, we are pleased that our staff made a positive impression, and we will share your kind words with them. We appreciate you bringing these matters ... read more
We ran an errand.. Came back to the room at 9:30 am to find two maids in our room cleaning and our two cats gone. The maid said we had checked out and was told to clean room. She took one downstairs and the other cat was gone. The manager came up and said we had checked out at 6:45. I asked who checked us out because we were still asleep at that time. He just kept making excuses and no solutions. We still had one cat missing, finally found her underneath the chair. We were in a car accident the day before and we were already... read more
Business response:
Dear Donna,Thank you for sharing your feedback. We deeply regret the distress and confusion caused during your stay, especially considering the stressful circumstances you were already facing. This situation certainly does not reflect the level of service we strive to provide. We sincerely apologize for the mix-up with your check-out and the mishandling of your pets. Please know that we take your concerns seriously and will review our procedures to prevent such incidents in the future. We hope you will give us the opportunit... read more
Some Trash containers in the common area were overflowing with garbage.
Business response:
Dear Joseph, Thank you for your feedback. We apologize for the issue you encountered with the waste bins in the common area. Maintaining cleanliness is our priority, and we will work with our team to ensure the timely upkeep of all shared spaces. We truly appreciate your input and look forward to offering you a more pleasant stay next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,647 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.