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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just enough for a night Brand new hotel with opportunities for improvement. The room was noisy, you could hear the steps from the floor above. The tube was not perfectly clean, there was some trails of soap on it. We were assigned occupied rooms at checking in…twice… On the positive side, the bed was super comfortable and the room was spacious
Business response:
Dear Vanesa, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our spacious room, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Horrible experience It was the worst experience. Super dirty. Bed sheets had blood stains all over and the elevator was broken. Nothing was working and over all a motel would’ve been better
Business response:
Dear Jennifer, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots. Our expert team is already at work to ensure the seamless delivery of the elevator. Please return; we will surely provide you with the out... read more
Waste of time The booking process was simple and easy; however, the reviews were deceiving. Upon arrival, there were people outside listening to music, drinking, and smoking. At check in, I was told that the elevator was broken. I decided to check-in anyway despite that being the 2nd red flag. I then parked near the entrance recommended by the front desk clerk. There were men at the entrance drinking and smoking. I unlocked the door to find trash overflowing the trash can onto the floor and beer cans on the stairs. I decided... read more
Business response:
Dear Laquanda, Thank you for sharing your experience on your recent visit to our hotel. We apologize for any inconvenience, and we understand your frustration. We examine the room before guests arrive, but we'll speak to our team about any areas that were missed. Our expert team is already at work to ensure the seamless delivery of the elevator. Please return; considering our easy check-in and booking process, we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
This hotel was pretty highly rated on Expedia and other sites, so I booked it. It was dirty, had bad odors everywhere (like some guests had fried hamburgers and other food), the hallways and stairways were nasty dirty. The room had almost nothing in it- no coffee, no extra pillows or blankets, etc. The “free breakfast” was coffee and granola bars- nothing else. I won’t be staying at this hotel chain ever again.
Business response:
Dear KENNETH, Thank you for being our guest. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our guests come first. We'll follow up and make changes to ensure a better experience for everyone. Further, we are grateful for your thoughts on this matter and your patience. Please return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
There were stains on the towels and the sheets did not look clean.
Business response:
Dear Christine, Thank you for sharing your review. We apologize for any inconvenience caused by the towels and sheets not meeting your standards of cleanliness. We will address this with the concerned department. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
At check in the desk clerk mentioned the one elevator in the new-looking building is broken. I mention that our room is on the third floor and my wife has a sore knee. No rooms are available on lower floors. The stairwell is not air conditioned, has not been swept for days, and someone has been smoking something foul in it. And there are five or six guys drinking beer in the shade of the building about twenty feet from the door to the stairwell. They did not cause us any problem—perhaps they were fellow guests enjoying a few... read more
Business response:
Dear Vincent, Thank you for your recent stay at our hotel. We appreciate your taking the time to post a review, as we genuinely value our guest's comments and opinions. We sincerely apologize for the inconvenience caused during your stay due to the elevator being out of service, and we understand your frustration regarding the various issues you described. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will stay with ... read more
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,536 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.