This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The power was out when we got there. We went to check in our room wasn’t ready. The ladies in the front who work there were arguing. Very unprofessional. The rooms were not very nice and clean.
Business response:
Dear Fereba, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the power outage and the delay in your check-in. We understand how frustrating it must have been to experience such challenges upon arrival, and we are sorry for the unprofessional behavior you encountered. Cleanliness and guest satisfaction are top priorities for us, and we are taking your comments seriously to ensure improvements are made. We are committed to providing a more seamless experience in the future and hope y... read more
This place is in a good spot, but when we arrived at our room, the room had a horrible smell, as if they hadn't cleaned the filters in the place or the AC unit. There was hair in the shower as if they didn't clean it and old stains on the sheets. Overall, I felt nasty laying my head here and will never stay here again.
Business response:
Dear Nicole, Thank you for your recent stay and your feedback. Please accept our apologies for your suite not being fully ready when you checked into our hotel. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a much-improved ... read more
The room had an odd smell and the floors were sticky.
Business response:
Dear Jean, Thank you for taking the time to review your stay. We apologize for the issues you experienced with the room and floors. We strive to maintain a clean and comfortable environment for all our guests, and your comments will help us improve. We appreciate you choosing Extended Stay America and hope to welcome you back for a more pleasant stay. Sincerely,Hotel Management
Advertised with hot breakfast. No such thing. The property stated they have tried to get this corrected with Expedia. Additionally they would only issue 1 key card per room, this is crazy and very inconvenient. Finally there was a very loud noise every time the air kicked on so we were woken about 1x per hour.
Business response:
Dear Kimberly, Thank you for sharing your experience with us. We sincerely apologize for the confusion regarding our breakfast offerings and for the inconvenience caused by the key card policy and the noise from the air conditioning. We understand how these issues affected your stay and appreciate your patience as we work to improve our services. Your feedback is essential in helping us address these concerns, and we will discuss them with our team to ensure a better experience for future guests. We hope you will consider st... read more
No one at front desk breakfast literally was granola bars coffee again no one at front desk every time I went down there trash and laundry in hallways when we arrived 3:30 pm there was all trash and laundry still there at checkout 8:30 am No one at front desk again!!!
Business response:
Dear Mary, Thank you for choosing our hotel for your recent visit to the area. It is certainly disappointing to hear about your experience, as we truly take pride in providing outstanding hospitality and a comfortable stay. We have shared your comments with our entire staff to ensure our focus remains on exceptional service to every guest. We hope you will give us another chance to welcome you back soon. Our entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being o... read more
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,567 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.