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Extended Stay America Premier Suites - Savannah - Pooler
- Hotels
- Pooler, GA
About this business
Location details
500 Outlets Pkwy. S., Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not go back Elevator was out And because it was freezing outside we needed to turn heater on It NEVER got warm and when I asked at 4 pm in the afternoon they said they would make a note of it but there was no HELP not a technician; the manager had already left; not even an offer of a space heater or even extra blankets.
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our sincere apologies that your stay was not exceptional, as customer care is among our highest priorities. We understand your frustration with the various issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback... read more
Stayed one night. No elevator functioning, that was not a huge inconvenience. Our room appeared clean BUT…. Bathroom sink was totally clogged, heating unit was extremely noisy and to top it all when we took a shower in the morning, there was dirt comming out of the back wall of the shower.
Business response:
Dear Luisa, Thank you for choosing us. Although you had a satisfactory time in a clean room, but we apologize for any inconvenience you faced during your visit with the room condition and thank you for bringing it to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. We understand the discomfort with the sudden breakdown of the elevator, and our technical team is ... read more
Gostei: quarto limpo apesar de não ter limpeza diária; estrutura de cozinha no quarto, bom chuveiro e boa cama; camareiras educadas. Não gostei: lixo colocado pelos hóspedes nos andares em frente ao elevador (só limpam o quarto após a saída), café muito simples (não tem pão) e área e cadeiras escassas, não tem um carrinho para transportar bagagens, donos de pets deixam elevadores sujos; corredores e elevadores sujos. Não vale o valor que cobram na diária. Decepcionante.
Business response:
Dear Eliana, Thank you for choosing our hotel for your recent accommodation in Savannah. We appreciate you pointing out specific items you loved and areas where we can improve. However, it is disheartening that your disappointment outweighs your satisfaction, and we apologize for the concerns that kept you from having an outstanding stay. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. Your feedback is invaluable to us as it highlights where we need... read more
Won’t stay here again. Moved multiple times because the rooms were dirty, very dusty, first room were in had a broken fire sprinklers. Bathrooms were not properly cleaned, had black stains in tubs. Hallway smells bad. No hair dryer available.
Business response:
Dear Phoebe, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We take cleanliness seriously as well as to ensure every guest's needs and regret that we fell short of your expectations. Your comments will be shared with our team for improvement. If your plans bring you back to the area, we hope you'll consider giving us another chance to provide the quality stay you deserve.Sincerely,Hotel Management
Won’t stay here again Our bathroom drain smelled like sewage when we went to shower. Our included breakfast choices were granola bars, oranges that were bad, and yogurt. Not really a breakfast. The tv went out half way thru the night. The person who checked us in seemed like she would rather be anywhere else. The guy who checked us out was super friendly. Will not stay here again.
Business response:
Dear Crystal, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,H... read more
This is a shell! The only thing in our room were towels. There was a full size fridge & microwave but no carpet, no soap (!!), shampoo or lotion, no ice bucket - NO CUPS, NO COFFEE MAKER - NOTHING. With $25 pet fee the room came to $185. TERRIBLE!
Business response:
Dear Kate, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. We take your... read more
Frequently asked questions about Extended Stay America Premier Suites - Savannah - Pooler
How is Extended Stay America Premier Suites - Savannah - Pooler rated?
Extended Stay America Premier Suites - Savannah - Pooler has a 4.1 star rating with 1,567 reviews.
When is Extended Stay America Premier Suites - Savannah - Pooler open?
Extended Stay America Premier Suites - Savannah - Pooler is open now. It will close tomorrow at 12:00 a.m.