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Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
- Hotels
- Tampa, FL
About this business
Location details
8940 E. Sligh Ave, Tampa, FL, 33610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no amenities in the room. No cups, glasses, utensils, cookware. Soap. Towels. It’s like whoever was supposed to restock the room never went there.
Business response:
Dear Rock, Thank you for sharing your feedback. We are sorry to hear about the missing amenities in your room. While we strive to ensure all our rooms are fully stocked and comfortable, it seems there was an oversight in this instance. Your comments are important to us, and we will address this issue with our team to prevent future occurrences. We hope you will consider staying with us again for a better experience.Sincerely,Hotel Management
When was I supposed to have stayed here? Confused
Business response:
Dear Kelli, We apologize for any confusion regarding your stay with us. If you have concerns or questions about a reservation, please reach out to our customer service team directly with your booking details, and we'll be happy to assist you promptly. Your satisfaction is important to us, and we strive to provide clear communication and assistance to all our guests. Thank you for bringing this to our attention, and we look forward to resolving any issues you may have.Sincerely,Hotel Management
Horrible service. Sold our room before we got there to check in and told us they could not honor our reservation because they were booked. Then charged me the next day for the room. I am incredibly upset - we drove from out of town for a date night and a concert and ended up having to drive back Home that night.
Business response:
Dear Miranda, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
They have checked someone else in under our reservation and we’ve been waiting here over an hour
Business response:
Dear Kyle, We sincerely apologize for the inconvenience you experienced with your reservation. This is certainly not the level of service we strive to provide our guests. We understand the frustration caused by this situation and its impact. Our team is actively investigating what went wrong and taking immediate steps to prevent such occurrences in the future. We value your feedback and are committed to improving our processes to ensure a smoother and more efficient check-in experience for all our guests. We sincerely hope y... read more
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
How is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino rated?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino has a 4.2 star rating with 2,797 reviews.
When is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino open?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino is open now. It will close tomorrow at 12:00 a.m.