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Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
- Hotels
- Tampa, FL
About this business
Location details
8940 E. Sligh Ave, Tampa, FL, 33610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty linen and roach in room Linen smelled as if not washed! Roach in the room. Lady at front desk not friendly!
Business response:
Dear Luis, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we... read more
This is one of the worst places I have ever stayed. They don’t wear name tags, which makes sense because then it’s harder to complain about them. I am required to not put the woman’s name. But, I yelled at me multiple times while I was checking in and demanded multiple photo IDs. She even started taking photos with her cell phone of my information. She snapped her fingers at me and cut me off when I asked questions. The staff hangs out in the back not at the front desk. So you have to constantly call them, and when they come... read more
Business response:
Dear Cate, Thank you for choosing us and sharing your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We want every guest to have the best experience, the best hospitality, and a fresh, clean suite for the comfort of our guests. We can assure you that what you experienced is not acceptable by our standards, and we will certainly address the issues and ensure this does not happen again. Thank you again fo... read more
Called ahead and requested extra pillows. Kevin on staff made a note in the system. When I checked in, the staff said no to the extra pillows. Also, being woken up to fire alarm going off at 3am. This was not a good stay.
Business response:
Dear George, We appreciate you choosing us and leaving your comments. We apologize for the concerns you had with our service and in-room amenities. We have spoken with the appropriate team member and taken steps to ensure this will not be repeated. We are also sorry for the major inconvenience you experienced when the fire alarms went off. Thank you for your patience; we hope to have the opportunity to offer you a more restful night's sleep on your next visit.Sincerely,Hotel Management
Too noisy during the night on the road and, Also, AC created a lot of noise. Could not sleep well. Breakfast is too simple , when it short of coffee there, no employee working, you got to looking for someone to help. This is a worethy place I ever live in.
Business response:
Dear Jean, Thank you for choosing us and for sharing your comments. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate the detailed information so we can address this right away. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
There is a horrible noise after 3am in the toilet. Pipes air making bubbles noises.
Business response:
Dear Yahaira, Thank you for staying with us and sharing your experience. Please accept our apology for the disruption to your stay caused by the noise disturbance in the building. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you ... read more
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino
How is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino rated?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino has a 4.2 star rating with 2,797 reviews.
When is Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino open?
Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino is open now. It will close tomorrow at 12:00 a.m.