Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino

Business response:

Dear Terrence, Thank you for the wonderful feedback on your recent stay at Extended Stay America! We’re so glad to hear that you enjoyed the cleanliness and quietness of our property. Frankie will be thrilled to know that his friendly service made a positive impact on your stay. We strive to provide a welcoming and comfortable experience for all our guests, and we're happy we succeeded in doing so for you. We look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Arnaldo, Thank you for your kind feedback! We are thrilled to hear that you had an excellent stay and found the room impeccable. Our team works hard to ensure a clean and comfortable environment for all of our guests, and we are pleased to know we met your expectations. We truly appreciate your positive comments and look forward to welcoming you back to Extended Stay America for another outstanding stay in the future. Sincerely,Hotel Management 

Business response:

Dear Carmen, Thank you for your feedback! We're pleased to hear that you found the property clean during your stay. Cleanliness is one of our top priorities, and we're glad it met your expectations. Your satisfaction is important to us, and we hope to continue providing you with excellent service on your future visits. Thank you again for choosing Extended Stay America, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Frescia, Thank you for your feedback. We’re glad to hear your overall experience was positive. However, we regret that your stay was impacted by an unwelcome issue in one of the rooms. Guest comfort is very important to us, and we take concerns like this seriously. Your input helps us ensure a better experience for all guests in the future. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management