Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino

Business response:

Dear Karen, Thank you for sharing your feedback. We regret that our breakfast offerings did not meet your expectations. We aim to provide a convenient grab-and-go breakfast, and your comments about missing items like spoons, milk, and juice have been noted for immediate review. Your experience is important to us, and we will work on improving the overall breakfast service to better satisfy our guests. We appreciate your patience and hope to have the opportunity to welcome you back! Sincerely,Hotel Management 

Business response:

Dear Cheryl, Thank you for your kind words about our staff. We are pleased to hear that you found them friendly and accommodating. We sincerely apologize for the cleanliness issue you encountered with the floors. Your feedback is valuable and helps us improve our services. We will address this with our housekeeping team to ensure that our property meets the high standards our guests deserve. We appreciate your input and look forward to welcoming you back for an even better experience at Extended Stay America.Sincerely,Hotel ... read more

Business response:

Dear Bob, Thank you for staying at Extended Stay America and for highlighting the convenience of our prime location. We are delighted to hear you had an enjoyable, comfortable stay. It was a pleasure hosting your stay. We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Vetrius, Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations regarding cleanliness and staff service. We take all guest concerns seriously and will address these issues with our team to ensure that our standards are consistently upheld. We understand how important a positive experience is, and we appreciate your input as it helps us improve. We hope to welcome you back to Extended Stay America in the future and provide you with a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Jhan, Thank you for your feedback! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and welcoming environment for all our guests, and it’s wonderful to know we succeeded in making your experience positive. We appreciate your kind words and look forward to the opportunity to host you again at Extended Stay America. Sincerely,Hotel Management