Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino

Business response:

Dear Guest, We are glad to know the room felt comfortable for you, and we truly value you taking a moment to let us know. Your visits are important to us, and we would enjoy welcoming you again at Extended Stay America whenever you return Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that your stay at Extended Stay America met your expectations. It’s wonderful to know that the cleanliness of your accommodations and the overall value of your visit contributed to a positive experience. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerel... read more

Business response:

Dear Guest, We appreciate your feedback and are always grateful for insights that help us maintain our standards. Guest comfort is very important to us, and we continuously work to ensure each room is fresh and well cared for. Your comments have been shared with our team for attention. Please know that we remain committed to providing a pleasant and comfortable environment for every visitor. We value your input and hope to have the opportunity to welcome you again for a stay that better reflects the quality experience we str... read more

Business response:

Dear Guest, We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has already been shared with our staff, and we would love another opportunity to ensure your next stay with us is exceptional. We hope you w... read more

Business response:

Dear Guest, We’re pleased to know you found the room immaculate, and we appreciate you pointing out the need for attention regarding the table lamps. This feedback has been shared with our team for review, as these details play an important role in maintaining the overall presentation and comfort of the room. We value your input and are glad that this did not overshadow your overall experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback regarding your stay. We apologize for the oversight in housekeeping that affected the condition of your bathroom and room amenities. While this does not reflect the standards we aim to maintain, your comments are valuable in helping us identify areas where attention to detail is needed. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Ho... read more