Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview

Business response:

Dear Guest, Thank you for sharing your feedback and for noting the overall upkeep of your accommodations. We appreciate your positive remarks and regret that certain comforts and conveniences were not available during your visit. Please accept our sincere apologies for any inconvenience this may have caused. Guest comfort is important to us, and your comments help identify opportunities to enhance the experience for future stays. We value your time and perspective and hope you will consider returning, allowing us the opportu... read more

Business response:

Dear Guest, It's wonderful to hear that our efforts to provide a fresh and spotless environment made a positive impact on your stay. We believe that a clean space contributes to a comfortable and enjoyable experience for our guests. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the room clean and suitable for your stay. At the same time, we sincerely apologize for the smell of cigarette smoke upon entering, as this is not the fresh environment we strive to provide. Your comments are important to us, and we will be reviewing this with our housekeeping team to ensure rooms are properly refreshed and odor-free for future guests. We appreciate your patience and hope to provide you with a more comfortable experience next... read more

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize for the concerns you experienced during your stay; this is not the level of comfort and safety we aim to provide. Your observations have been shared with our team to help improve both the accommodations and the surrounding environment for future guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back, offering a more pleasant and secure visit that reflects the quality we strive to deliver. Sincerely, Hotel Managem... read more

Business response:

Dear Guest, We are glad to hear you appreciated the friendliness of our team during your stay! We also appreciate your feedback regarding the breakfast and coffee, as it helps us understand where improvements are needed. The team at Extended Stay America values your input and will use it to enhance the guest experience. We hope to welcome you back soon for an even more enjoyable and satisfying visit. Sincerely, Hotel Management