Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview

Business response:

Dear Guest, We love seeing such a strong rating—thank you for that wonderful vote of confidence! It means a lot to know your stay left such a positive impression. Our team works hard to create enjoyable visits for every guest, and feedback like yours makes it all worthwhile. Thank you for choosing Extended Stay America, and we look forward to welcoming you back again soon for another great experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent visit. We appreciate your noting the overall condition of your accommodations, while also recognizing that some areas could have been better prepared. Please accept our sincere apologies for falling short of expectations in this regard. Your comments have been shared with our housekeeping team for review and improvement. We remain committed to providing a more polished and comfortable environment for our guests. We hope you will consider staying with us ag... read more

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We’re glad you enjoyed the room overall and appreciate the generous rating. That said, we sincerely apologize for the condition of the floors, as that is not the level of cleanliness we aim to provide. Your comments will be shared with our housekeeping team to ensure closer attention to detail moving forward. We value your input and hope to deliver an even better experience on your next stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely apologize for the concerns you experienced during your stay; this is not the level of comfort and safety we aim to provide. Your observations have been shared with our team to help improve both the accommodations and the surrounding environment for future guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back, offering a more pleasant and secure visit that reflects the quality we strive to deliver. Sincerely, Hotel Managem... read more