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Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
- Hotels
- Gibsonton, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10623 E. Bay Rd., Gibsonton, FL, 33534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff VERY unkind and dismissive
I did not like the fact I did not get a phone call or email stating the elevator was not working, had to walk up and down the stairs from the 4th floor, and how some of the people hang out in the hall in front of your room door.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the elevator being out of service and for not informing you in advance. We understand how frustrating it must have been to navigate the stairs, especially from the 4th floor. Your comments regarding the hallway disturbances are also noted, and we will address this matter promptly. We appreciate your patience and hope to provide a better experience in the future.Sincerely,Hotel Management
never again The hotel is clean. However the elevator was broken and we were placed on the 3rd floor. We had to walk up 6 flights of stairs to our room with luggage. Neither choice of compensation or new room was made available. Additionally, when we asked for fresh towels at the front desk, we were told we needed to retrieve the used ones and bring those down first. This seemed unreasonable considering the 6 flight walk up. In the evening there were also guests in the stairwells drinking beer. I would not stay here again.
Business response:
Dear Tracye,Thank you for sharing your feedback. We apologize for the inconvenience you faced with the broken elevator and the lack of assistance with fresh towels. We understand how challenging it must have been to manage your luggage up six flights of stairs, and we regret that no alternative arrangements were offered. Additionally, the behavior of other guests is concerning and not reflective of the environment we aim to provide. Your comments are important, and we will address these issues to improve our services. We hop... read more
You get what you pay for. This was an inexpensive option. We were only staying for 4 nights. The room was bigger than an average hotel room, because it is an "extended stay" type of facility. Bathroom was a decent size. There was a kitchen area, including full size fridge and a cooktop, but absolutely nothing in the cabinets to use (dishes/pots/pans/silverware). Think you could rent these items if you didn't have your own. The one elevator was broken. Under the impression this was not a new problem. We were on the third floo... read more
Business response:
Dear Alison,Thank you for your detailed feedback. We appreciate your recognition of the spacious room and friendly staff, but we regret that several aspects of your stay did not meet your expectations. We apologize for the inconvenience caused by the broken elevator and the lack of kitchenware. Your comments regarding the limited breakfast options and the condition of the facilities are noted and will be used to guide our improvements. We are committed to enhancing our services and facilities to serve our guests better. We h... read more
i like staying vat this place the rooms are nice
Business response:
Dear Mike,Thank you for your fantastic review! We are delighted to hear that you enjoyed your stay at Extended Stay America and that you found the rooms to be comfortable and pleasant. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview
How is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview rated?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview has a 4.5 star rating with 1,022 reviews.
When is Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview open?
Extended Stay America Premier Suites - Tampa - Gibsonton - Riverview is open now. It will close tomorrow at 12:00 a.m.